Get answers and solutions, initiate discussions, and connect with experts globally
Read recent answers to common queries in the most viewed Troubleshooting Articles
UPDATE 2025-03-13 / 10:27 UTC: The maintenance has been completed and all functionality is now available. We will be having an extended maintenance break for WithSecure Elements Exposure Management for Cloud, starting at 17:00 UTC on 12th March 2025. This maintenance break will last potentially until 12:00 UTC on 13th…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
You currently have limited access, but there's a wealth of content to explore! If you need assistance or have any questions, we're here to help.
Linux Security 64 Beta Release Notes Major Features in this Release This is a beta release of Linux Security 64. This release introduces a new on-access scanner for continuous protection against viruses and potentially unwanted applications. In addition, Linux Security 64 features a system integrity checker for protection…
Elements Vulnerability Management System Scan feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
Elements Vulnerability Management Portal feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
Hello. We are using WithSecure Elements Agent Version 25.1. For some reason at many clients the hydra db is not updating at the moment for approx. 3-4 days. At some clients it is working. In the "AUA.log" from a example client you see that "Capricorn Engine" or "Sensor Database" is updating but not hydra. Anyone else got…
Hello, I’ve noticed that the patch management for Windows does not offer all the cumulative updates from Microsoft. Today, one of my PCs received KB5053602 (dated March 1st) via Windows Update, while WithSecure didn’t offer anything at all. The only rule I configured in the profile is to block the installation of Windows…
With the recent CVEs on "Dell Command Update" we are having trouble updating from Patch Management. All our Dell computers are getting the same errors across different companys and models.
We socialize and work on our mobile devices – wherever, whenever. The number of mobile devices and sensitive information on them make them an attractive target to cyber criminals. WithSecure Elements Agent for Mobile Protection is a proactive, streamlined, full-coverage protection for iOS and Android. Fight off phishing…
Easter is just around the corner, and we're bringing back our egg-citing giveaway! We're giving away a limited-edition WithSecure™ hoodie to one lucky winner—but you’ll need to go on a hunt to win it! Each week, we’ll hide an Easter egg somewhere in the Community, along with a link to collect a special badge. Find all…
Changes in features and functionalities that are impacting all security domains within WithSecure Elements Security Center will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here…
As a way to keep you informed about the latest and greatest on the forum, we have decided to compile a list of the most engaging articles, discussions, and questions from the previous week. In addition, we will share updates on any new features, announcements, and events happening within the WithSecure Community. With this…
Hello, with this product is possible to make a custom rule that intercept some mail (criteria, by sender, subject …) and delete or quarantine ? Fabiano
When using Chrome browser to search on Google, blocked websites (such as social media sites) will open automatically. On rare occasions one needs to hover over the search result to reproduce the automatic redirecting. This only happens on devices with the WithSecure browser extension enabled. Windows 10 and 11 devices are…
Hi, I can not find .NET SDK products from the list on Vendors list -page. Anybody know, it there have been any discussions on adding the possibility to update .NET SDK packages through WithSecure Software updater (3rd party) ?
Hello everyone, Recently using the web content filter, I've encountered a few cases where a certain website was incorrectly categorized. For example, android.com was denied as a paid service, which doesn't make much sense given that we all know that android refers to a mobile operating system. My question is, is it…
PolicyManagerコンソールにログイン時、登録処理で認証できないとエラーになります。 次のエラー： WithSecure登録サーバー（https://corp-reg.fsapi.com）に接続出来ません。 PolicyManagerServerはインターネット接続済です。 何が問題でしょうか？ 診断情報を取得しました。
Dear Admin, I have encountered two update failure scenarios with our WithSecure Agent: Picture 1: The update check failed on a local PC at home using a direct ISP connection, even though the status indicates "connected." Picture 2: There is no connection to the security cloud. This means the WithSecure Agent is not…
Hi, I've been running the F-Secure Linux Security for quite a long time and since February 7th 2025 I started receiving DNS lookup failures for the database update server fsbwserver.f-secure.com. As shown below, I can successfuly resolve f-secure.com: $ dig +short f-secure.com 23.4.67.115 $ dig fsbwserver.f-secure.com ;…
Using EPP for client and has the device control, Does anyone know how to block the USB from any Data transfer,, done this for USB memory sticks. however, plug a removal hard drive in and can still access in full?
Why in WS Elements Security Center "Device Not Found" after Renewing License, but I checked the status in Client and it is still connected to Central Management.License status remains in use. The Security Event is still running, but the device is not found
Navigate the complexities of 23 NYCRR 500 and its latest amendment and ensure your institution remains compliant.
Submit a request for product support
Speak with a product expert. Check our phone numbers and service hours.
Log in to the Partner Portal for partner support.
Join other cyber security experts & get inspired
This month's community leaders
