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Issue: How to create an exclusion for a certain software update with the WithSecure Software Updater feature in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers devices? I do not want to have Software Updater installing updates automatically or have the user manually installing the update…
Issue/Symptom/Question I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed? Resolution: Contact WithSecure support by opening a support request here. Provide the following information for WithSecure technical support to create an offline registration file:…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: User has a new mobile device and wants to move or transfer the authenticator to the new device Device that had the multi factor authentication (MFA) application…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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We want our users to have the most up-to-date information, and the What's New page is the perfect way to stay informed about the latest updates and enhancements to Elements. Here you will find links to the monthly What's New in Elements. If you would like to be notified whenever we update our What's New in Elements,…
A new version of the endpoint client is available, and this release makes the Elements Agent version 25.4 available (internal version 25.4.231). Read the full article here:
This changelog provides updates for the WithSecure™ Elements Agent for Mac, detailing the latest improvements, feature enhancements, and fixes for macOS endpoints. It covers changes to protection capabilities, performance optimizations, and compatibility updates to ensure reliable and secure operation on Apple devices.
Hi everybody, I’d like to remotely lock a colleague’s computer, which is likely lost. Initially, I want to lock it to give us a chance to recover it, and then proceed with a remote wipe if we can’t locate it. Does WithSecure offer these features, and if so, how can I implement them? Thanks very much. Yoh from France
Not every organization has a SIEM — but that doesn’t mean you’re flying blind. Here are three common Indicators of Compromise (IoCs) you can detect using tools you already have: 1. Unusual Process Behavior Look for processes that: Spawn unexpectedly (e.g., powershell.exe launched from Word) Run from temp folders or user…
Hi Team, when email alert forwarding is enabled on both the customer level and the SOP level (with two different email addresses configured), the same alert is sent multiple times. This causes duplicate tickets on the SOP end and unnecessary noise in downstream systems. Use Case / Example: Email alert forwarding is active…
When launching a quick or full scan of WITHSECURE EPP on a workstation or server, is the RAM analyzed? Perhaps it is already analyzed transparently? Reading through IT news, I note that hackers are increasingly using RAM loading to carry out their attacks. Clearly, EPP+EDR would make it possible to stop them...
Hi, I try to export an msi from the PM then get an error "The package you are exporting is outdated…" and are redirected to the WithSecure downloads. We've inported the most recent wscs-16.01.275.jar in the PM (16.10.99383). PM runs on Linux, PMC on Windows. Is there a solution for this? Kind regards, Sebastiaan
We would like to inform you that the Devices → Device Discovery page in Elements will be retired by the end of 2025. Read the full article here:
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Hello everyone, As a distributor for Romania, Bulgaria, and surrounding regions, we have a question regarding device visibility and management: Is there currently an option to scan the local network for unmanaged workstations or servers, by leveraging endpoints/servers that already have the WithSecure client installed? If…
From a Cybersecurity article via the Cybernews web site article which reads: "Hackers, who obtained access (OAuth) tokens associated with marketing app Salesloft Drift, systematically exported large volumes of data from numerous corporate Salesforce instances.” Credentials were the main target, as the threat actor, labeled…
Wonder whether there is a way on the portal to configure notifications to me more informative ? so rather accessing the portal, we can see which device is infected etc…
Hello, I would to block an update from Microsoft with ID KB5063878 in Patch Management, how can i do this, Can you tell me how can i do this please i just skip install auto : regards
Hello, Are there plans to support other Linux distributions? For example, ZorinOS, which is a derivative of Ubuntu? Thanks in advance for your response.
I want to renew my subscription.WithSecure Elements EPP for Computers Premium, Partner MGD. My supplier, UAB AIS, is not responding to inquiries.
Hello it is normal for a client protected with EDR to not signal and block that NMap has been used? Thank yoi
Hello In WithSecure Elements Secutity how can I create a whitelist of programs not controlled by application control? Or indicate that a mistakenly blocked program is trustworthy? Thank you.
Hello In WithSecure Elements Secutity how can I make sure that any problem is notified by email? Also, is it possible to set a custom block page when browsing blocked categories? Thank you
We are encountering a critical issue with F-Secure on our newly deployed Microsoft Surface devices. The devices experience a Blue Screen of Death (BSOD) shortly after installation of the F-Secure client. Through internal testing, we have isolated the issue and confirmed that it only occurs on devices with F-Secure…
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