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Update: Removed all F-Secure.com addresses. These are no longer available, and all customers and partners should use the new addresses. For most customers, WithSecure Elements products will function correctly without needing to know which servers the products connect to. However, some administrators tightly control which…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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Linux Security 64 Beta Release Notes Major Features in this Release This is a beta release of Linux Security 64. This release introduces a new on-access scanner for continuous protection against viruses and potentially unwanted applications. In addition, Linux Security 64 features a system integrity checker for protection…
I have a question about how the Connector works. For example, if I install and configure the Elements Connector on a Linux PC and then use it in all profiles for Windows and Linux, will the Connector work for updating definitions on both operating systems, or will it only be effective for Linux? If I want to update Windows…
The WithSecure Connector changelog provides users with detailed updates, enhancements, and bug fixes related to the WithSecure Elements API integrations. For the most recent updates, please click here to see the most recent changelog (only accessible for logged-in users). To stay updated on future changes, we recommend…
Elements Vulnerability Management System Scan feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
This thread collects endpoint client change logs for WithSecure Elements Agents for Windows and Server - previously known as: * Computer Protection * Computer Protection Premium * Computer Protection & Rapid Detection and Response * Computer Protection Premium & Rapid Detection and Response * Server Protection * Server…
Elements Vulnerability Management Portal feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
Hello, could you please explain the use of the "Hide exclusions from clients" feature in the Windows Profiles General Settings, I tried activating and deactivating it but have not seen any effect on the user side, thank you!
This thread is a changelog for the WithSecure Policy Manager and Policy Manager Proxy products. 📝 Click here to see the most recent change log and bookmark the discussion to be notified of any updates.
Hello, All client devices where the agents are installed, the malware protection status is showing as malfunctioning. Upon reviewing the status details, the issue appears to be related to the inability to establish a connection with the scanning and reputation server. To troubleshoot, we have taken the following steps:…
As a way to keep you informed about the latest and greatest on the forum, we have decided to compile a list of the most engaging articles, discussions, and questions from the previous week. In addition, we will share updates on any new features, announcements, and events happening within the WithSecure Community. With this…
Hello, I know that this issue had been asked more than once for different reasons/causes. Here's mine: SWUP is requesting for each update (Google Chrome, Firefox, MS Teams…) a reboot. Why should this be necessary and is there a solution to avoid this ? I can't remember when this behavior started, but I think it has…
Hello Everyone, I am facing an error with installation of Withsecure on couple of PC's. Error is: "Check for Windows updates Could not verify the download server certificates. This could be due to an outdated version of Windows on your system. Update Windows and try installing again." P.S. Windows is updated.
Hello. We are using WithSecure Elements Agent Version 25.1. For some reason at many clients the hydra db is not updating at the moment for approx. 3-4 days. At some clients it is working. In the "AUA.log" from a example client you see that "Capricorn Engine" or "Sensor Database" is updating but not hydra. Anyone else got…
Hello, with this product is possible to make a custom rule that intercept some mail (criteria, by sender, subject …) and delete or quarantine ? Fabiano
When using Chrome browser to search on Google, blocked websites (such as social media sites) will open automatically. On rare occasions one needs to hover over the search result to reproduce the automatic redirecting. This only happens on devices with the WithSecure browser extension enabled. Windows 10 and 11 devices are…
Hi, I can not find .NET SDK products from the list on Vendors list -page. Anybody know, it there have been any discussions on adding the possibility to update .NET SDK packages through WithSecure Software updater (3rd party) ?
PolicyManagerコンソールにログイン時、登録処理で認証できないとエラーになります。 次のエラー： WithSecure登録サーバー（https://corp-reg.fsapi.com）に接続出来ません。 PolicyManagerServerはインターネット接続済です。 何が問題でしょうか？ 診断情報を取得しました。
Dear Admin, I have encountered two update failure scenarios with our WithSecure Agent: Picture 1: The update check failed on a local PC at home using a direct ISP connection, even though the status indicates "connected." Picture 2: There is no connection to the security cloud. This means the WithSecure Agent is not…
Why in WS Elements Security Center "Device Not Found" after Renewing License, but I checked the status in Client and it is still connected to Central Management.License status remains in use. The Security Event is still running, but the device is not found
Hello support. I need help with updating the API version of some components of the WithSecure Cloud Protection for Salesforce product in my ORG. I need all components in my ORG to have an API version > 45. However, the Cloud Protection "About" component has an API version of 38. I need assistance in dealing with this…
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