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Issue: How to create an exclusion for a certain software update with the WithSecure Software Updater feature in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers devices? I do not want to have Software Updater installing updates automatically or have the user manually installing the update…
Issue/Symptom/Question I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed? Resolution: Contact WithSecure support by opening a support request here. Provide the following information for WithSecure technical support to create an offline registration file:…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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This changelog focuses on updates related to the System Scan component of WithSecure™ Elements Vulnerability Management. It includes the latest changes, improvements, and fixes affecting how system scans are performed, managed, and reported within the solution. For updates related to the portal interface or other…
We want our users to have the most up-to-date information, and the What's New page is the perfect way to stay informed about the latest updates and enhancements to Elements. Here you will find links to the monthly What's New in Elements. If you would like to be notified whenever we update our What's New in Elements,…
This changelog provides updates specifically for the portal interface of WithSecure™ Elements Vulnerability Management. It includes the latest improvements, feature enhancements, and fixes related to the user experience, dashboard functionality, and overall usability of the portal. For updates related to other components…
Hello It would be ideal not to have this feature separately with an additional third-party extension. You could integrate ad blocking, like extensions like ABP do, which remove ads directly from pages or results. Let me clarify, the idea is to remove all advertising, not block it because that is already done currently but…
Hello I normally access the WithSecure cloud console over the internet to manage devices, and clients connect to the internet to sync. However, in a scenario where clients don't have internet connectivity, just LAN connetion, is it possible to implement a local console? Something like a hybrid system to have a backup plan…
Hello As the title suggests... For a few days now, we've been experiencing issues related to the Withsecure extension in Google Chrome when displaying search results through the Google search engine. We have the navigation filters enabled, including the social media filter, for example, and when a search is performed with…
This changelog provides updates for the WithSecure™ Elements Agent for Mobile, covering both iOS and Android platforms. It includes the latest improvements, feature enhancements, and fixes that strengthen mobile device protection, improve performance, and ensure compatibility with the latest operating system versions.
I want to renew my subscription.WithSecure Elements EPP for Computers Premium, Partner MGD. My supplier, UAB AIS, is not responding to inquiries.
This is the primary changelog for WithSecure™ Elements Exposure Management, covering all updates related to: Exposure Management for Business Exposure Management Frontline Add-on It provides the latest enhancements, fixes, and feature updates for these components of the Exposure Management solution. Note: This changelog…
We have a problem with our WithSecure Email and Security product. When "SPAM" emails are blocked, the recipient and IT don't notice because we don't receive notifications. This means we've been losing messages for a long time, and we only get notifications when people call us with complaints. With quarantined emails…
Hello it is normal for a client protected with EDR to not signal and block that NMap has been used? Thank yoi
Hello In WithSecure Elements Secutity how can I create a whitelist of programs not controlled by application control? Or indicate that a mistakenly blocked program is trustworthy? Thank you.
Hello In WithSecure Elements Secutity how can I make sure that any problem is notified by email? Also, is it possible to set a custom block page when browsing blocked categories? Thank you
We are encountering a critical issue with F-Secure on our newly deployed Microsoft Surface devices. The devices experience a Blue Screen of Death (BSOD) shortly after installation of the F-Secure client. Through internal testing, we have isolated the issue and confirmed that it only occurs on devices with F-Secure…
Hello, I know that this issue had been asked more than once for different reasons/causes. Here's mine: SWUP is requesting for each update (Google Chrome, Firefox, MS Teams…) a reboot. Why should this be necessary and is there a solution to avoid this ? I can't remember when this behavior started, but I think it has…
Hello Everyone, I am facing an error with installation of Withsecure on couple of PC's. Error is: "Check for Windows updates Could not verify the download server certificates. This could be due to an outdated version of Windows on your system. Update Windows and try installing again." P.S. Windows is updated.
Hello. We are using WithSecure Elements Agent Version 25.1. For some reason at many clients the hydra db is not updating at the moment for approx. 3-4 days. At some clients it is working. In the "AUA.log" from a example client you see that "Capricorn Engine" or "Sensor Database" is updating but not hydra. Anyone else got…
Hello, with this product is possible to make a custom rule that intercept some mail (criteria, by sender, subject …) and delete or quarantine ? Fabiano
When using Chrome browser to search on Google, blocked websites (such as social media sites) will open automatically. On rare occasions one needs to hover over the search result to reproduce the automatic redirecting. This only happens on devices with the WithSecure browser extension enabled. Windows 10 and 11 devices are…
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