Read recent answers to common queries in the most viewed Troubleshooting Articles
Starting from 22 April 2024, the use of a WithSecure Business Account for WithSecure Elements will also require that Multi-Factor Authentication (MFA) is used by everyone. This change will immediately affect logins to: WithSecure Elements If the same account is also used with any of the other services that use the…
UPDATED 29.2.2024: Clarified the release schedule of the new client that mandates ACS. UPDATED 14.2.2024: Linked back to customer support article, as well as documenting new statuses within the Elements Security Center to reflect the missing ACS support. UPDATED 16.1.2024: Added note that this change becomes MANDATORY with…
Issue: Elements Endpoint Protection portal's Security Events page shows Trojan:W32/GenInflated.B infection name for: * C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\DeliveryOptimization\Cache\6b9a4d43-a587-4b92-882f-398e6d291cb5\content.bin\[50] PowerAutomateDesktop-11.2401.31.0-x64.msix\[1]…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: To whitelist a file directly, complete the following: * Log in to the Elements Security Center at here. * Expand the EVENTS category on left pane *…
Issue: I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed? Resolution: * Contact WithSecure support by opening a support request here. * Provide the following information for WithSecure technical support to create an offline registration file: * Account Name *…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
Updates to bring new security features and improvements
Support articles with answers and fixes for common questions
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Linux Security 64 Beta Release Notes Major Features in this Release This is a beta release of Linux Security 64. This release introduces a new on-access scanner for continuous protection against viruses and potentially unwanted applications. In addition, Linux Security 64 features a system integrity checker for protection…
Get the latest insights from the cyber threat landscape - courtesy of WithSecure™ Countercept's own Threat Intelligence team. Subcribe to our Monthly Threat Highlights Report and other news and updates from WithSecure, by joining our mailing list. Every month, you'll see the latest highlights in the discussion thread here.…
As a way to keep you informed about the latest and greatest on the forum, we have decided to compile a list of the most engaging articles, discussions, and questions from the previous week. In addition, we will share updates on any new features, announcements, and events happening within the WithSecure Community. With this…
Easter is just around the corner, and we're celebrating with an egg-citing giveaway! We're giving away a limited edition WithSecure™ hoodie to one lucky winner, but here's the catch: you've got to hunt for the hidden Easter eggs! 🥚🔍 Keep your eyes peeled as we hide an egg in the community each week, accompanied by a link…
We want our users to have the most up-to-date information, and the What's New page is the perfect way to stay informed about the latest updates and enhancements to Elements. Here you will find links to the monthly What's New in Elements. If you would like to be notified whenever we update our What's New in Elements,…
Elements Vulnerability Management System Scan feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
This is the initial release of F-Secure Atlant. F-Secure Atlant is a platform for building applications that are able to scan and detect malicious files. Atlant provides a REST API for scanning files and managing the product configuration. Applications and services can use the API resources to analyze content using always…
At WithSecure, we continue to develop flexible but secure Elements portal access features. To get ready for the next stage we will change portal login flow to follow an 'identity first' model. The impact of this change is that email address and password are no longer given in a single transaction. Read the full article…
This thread collects endpoint client change logs for WithSecure Elements Agents for Windows and Server - previously known as: * Computer Protection * Computer Protection Premium * Computer Protection & Rapid Detection and Response * Computer Protection Premium & Rapid Detection and Response * Server Protection * Server…
From 22 April 2024, we will start to enforce the use of Multi-Factor Authentication (MFA) with all WithSecure Business accounts. Read the full article here:
Hi, I work in a High school in France. We have WithSecure EEP on servers and Workstation in Windows 10/11, in a Windows Active Directory Domain. We have many error in software deployment (not for microsoft updates) : WAAPI_ERROR_INVALID_CREDENTIALS Users do no have administrator rights on their workstation. What can we do…
Hello Community, I recently noticed, that the cmdlet "Connect-ExchangeOnline" in Powershell is not usable, unless we deactive the Agent for a brief time until we finished our changes. Is this a known problem, do other people have it as well and is there a fix? Thanks and have a nice day Mattia
With the new versione of policy manager 16.01, the error releated to export package is back also if Policy Manager Console is executed with elevated Administrator privilege. Someone have the same issue?
Hi, I would like to ask a question about WithSecure Elements Collaboration Protection licensing. A company has 15 licenses of WithSecure Elements Collaboration Protection and all are in use at the moment. Automatically protect newly-added mailboxes is turned on and we create a new user with a new mailbox. What happens if…
Under the patch management section it is possible to see a list of software updates that are needed. This shows the current version of each item of software, and also the Target version that can be rolled out. However, if I need to check the current version of a particular piece of software on our endpoints, how can this…
Hi there, since the update to WithSecure 16, DeepGuard sends strange alerts to our admins like this one: Sicherheitsalarm: DeepGuard hat eine verdächtige Anwendung angehalten, die versucht hat, geschützte Dateien zu ändern. Von: XXX, 2024-01-10 10:42:43 +01:00 Details: DeepGuard hat eine verdächtige Anwendung angehalten,…
I am trying to setup automatically changing firewall profile depending on the users location. There does not seem to be a good trigger type for a home user since most of them have the default setting for DNS, DHCP and gateway set to 192.168.1.1 What would be a secure solution for this? P.S. I need to open RDP port in home…
Hi, Since I upgraded the policy manager server to the v.16 on a linux based server, the web content control is blocking pages by claiming they have been rated in a specific category without showing the web address. Is that a new confidential policy that the company has applied ? If not, do you have any idea on how solve…
Hi, I have a problem with some clients that move to a wrong group after upgrade to v.16. This is my tree for example: When I launch the upgrade from Group1, through the policy manager console, clients that have been upgraded, go to the Group2 but I expect them to stay in Group1. During the process I applied the correct…
We got a High risk alert from EDR where FSDIAG.EXE (C:\Program Files (x86)\F-Secure\PSB\diagnostics\fsdiag.exe) is running wmicm, gpresult, ipconfig and schtask exes. Is this normal behaviour for FSDIAG.exe?
We want our users to have the most up-to-date information, and the What's New page is the perfect way to stay informed about the latest updates and enhancements to Elements. Here you will find links to the monthly What's New in Elements. If you would like to be notified whenever we update our What's New in Elements,…
As a way to keep you informed about the latest and greatest on the forum, we have decided to compile a list of the most engaging articles, discussions, and questions from the previous week. In addition, we will share updates on any new features, announcements, and events happening within the WithSecure Community. With this…
Get the latest insights from the cyber threat landscape - courtesy of WithSecure™ Countercept's own Threat Intelligence team. Subcribe to our Monthly Threat Highlights Report and other news and updates from WithSecure, by joining our mailing list. Every month, you'll see the latest highlights in the discussion thread here.…
Here's a handy guide to help you kick-start your journey with the WithSecure Community: Community tour - Take a quick tour to get familiar with the place. Community FAQs - Find answers to your questions here. Ask a question - If you're curious, don't hesitate to ask! Bookmark a discussion - Save interesting conversations…
Find all of our Changelogs here, with links to the latest posts: Business Suite Client Security and Server Security Changelog 16.00 Business Suite Policy Manager Changelog 16.00 Business Suite Client Security 15.x Changelog Business Suite Client Security for Mac 15.x Changelog Business Suite Policy Manager 15.x Changelog…
We will shortly be releasing a new version of our Mac software for WithSecure Elements, WithSecure Countercept, and WithSecure Business Suite. As part of these releases, it is important to note that several things have changed. Read the full article here:
We are pleased to announce that we will soon be providing Elements Announcements in additional languages. Read the full article here:
From 22 April 2024, we will start to enforce the use of Multi-Factor Authentication (MFA) with all WithSecure Business accounts. Read the full article here:
Pilot partner interview
Find news and information about Business Suite. Discuss and ask questions with other users and product management.
Find news and discussions about WithSecure Elements Cloud Security Posture Management
Find news and information about WithSecure Elements Collaboration Protection. Discuss and ask questions with other users and product management.
Find news and information about WithSecure Elements Endpoint Detection and Response. Discuss and ask questions with other users and product management.
Find news and discussions about WithSecure Elements Endpoint Protection. This solution was formerly known as F-Secure Protection Service for Business (PSB).
Find news and information about WithSecure Elements Security Center. Discuss and ask questions with other users and product management.
Find news and information about WithSecure Elements Vulnerability Management. Discuss and ask questions with other users and product management.
Find news and information about F-Secure products for Linux. Discuss and ask questions with other users and product management.
Join other cyber security experts & get inspired
Join us for a dynamic breakfast briefing on Thursday 21st March to debate the place of AI in cyber security, where your participation will drive insightful discussions. During this roundtable, we will explore the benefits and risks of adopting artificial intelligence (AI) tools and large language models (LLMs) for cyber…
Every IT security professional we speak to would choose to prevent a breach, rather than stop it once located. That’s why exposure management is the next big thing in cyber security. Only by gaining a view of your entire attack surface can you hope to prevent breaches occurring. Join Christine Bejerasco, CISO at…
WithSecure presents "The Cyber Hive" Welcome to The Cyber Hive, a collaborative mini-conference event run in association with DiSH (Greater Manchester Digital Security Hub), where we’ll be promoting and sharing the amazing local cyber security knowledge and experience found across Manchester. What will the day look like?…
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