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Issue: * When trying to register a Policy Manager Server, we are getting this error: The registration cannot be validated. WithSecure Policy Manager Server could not connect to the WithSecure registration server (https://corp-reg.fsapi.com) Resolution: What should I do if registration fails, saying that my customer number…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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We would like to inform you that the Environments -> Devices → Vulnerability assets page in Elements will be gradually retired by the end of 2025. Read the full article here: https://community.withsecure.com/en/kb/articles/32679-upcoming-retirement-of-the-environments-devices-vulnerability-assets-page-in-elements
This changelog provides updates specifically for the portal interface of WithSecure™ Elements Vulnerability Management. It includes the latest improvements, feature enhancements, and fixes related to the user experience, dashboard functionality, and overall usability of the portal. For updates related to other components…
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A threat-informed defense means aligning your security controls with real-world attacker behavior — not just compliance checklists. Step 1: Know Your Adversaries Use threat intelligence to understand the tactics, techniques, and procedures (TTPs) most relevant to your industry. 🛠 Check out WithSecure’s Threat Intelligence…
This changelog focuses on updates related to the System Scan component of WithSecure™ Elements Vulnerability Management. It includes the latest changes, improvements, and fixes affecting how system scans are performed, managed, and reported within the solution. For updates related to the portal interface or other…
Sometimes, the very tools meant to protect your environment can introduce risk — especially when misconfigured or misunderstood. 1. You’re Getting Too Many Alerts High alert volume = alert fatigue = missed real threats. 🛠 WithSecure’s Broad Context Detection helps reduce noise and prioritize what matters. 2. You’re Not…
This changelog provides updates for the WithSecure™ Linux Agent (LS64), used across WithSecure™ Elements, Business Suite, and Standalone environments. It includes the latest improvements, security enhancements, and fixes to ensure reliable protection and performance on Linux-based systems.
You’re not limited to default detections — WithSecure Elements lets you define your own Indicators of Compromise. Why It Matters: Tailor detection to your environment Catch threats specific to your industry or region Respond faster to emerging campaigns 🛠 Learn how to submit custom IoCs in WithSecure Elements. 📌 Your…
This is the primary changelog for WithSecure™ Elements Exposure Management, covering all updates related to: Exposure Management for Business Exposure Management Frontline Add-on It provides the latest enhancements, fixes, and feature updates for these components of the Exposure Management solution. Note: This changelog…
There was a update for the ESC a few months ago. Since then, working with this system is not possible anymore from my point of view. In the earlier version, Devices Views were able to open in a new Tab. Now I can go forward to deep dive in a device, but there is no way back. This means, all Filters or views are set back…
組織が見つかりません。 組織リストの取得中にエラーが発生しました。後でもう一度試してください。 と表示されて管理画面が利用できなくなっており、非常に困っております。 解消方法をご存じでしたらお教えください。 From @LiselotteP in English: Organization not found. An error occurred while retrieving the organization list. Please try again later." This message is being displayed, and the admin panel has become inaccessible, which…
When using Chrome browser to search on Google, blocked websites (such as social media sites) will open automatically. On rare occasions one needs to hover over the search result to reproduce the automatic redirecting. This only happens on devices with the WithSecure browser extension enabled. Windows 10 and 11 devices are…
The new partner portal for WithSecure Elements is proving VERY difficult for me to navigate. The previous portal was quite easy for me. For example, I have a customer with 10 workstations using EPP for Computers. I build them 2 more workstations, and want to EXPAND their license as to protect those also. Making the total…
How to Allow System Extension, Driver Extension & Network Extension using MDM profile?Is there any workaround to auto-approve the Network Extension without user interaction on macOS? I'm currently using Intune as my Device Management Solution. I have done creating the policy for extension for another permissions,
Hi everybody, I’d like to remotely lock a colleague’s computer, which is likely lost. Initially, I want to lock it to give us a chance to recover it, and then proceed with a remote wipe if we can’t locate it. Does WithSecure offer these features, and if so, how can I implement them? Thanks very much. Yoh from France
Hello everyone, As a distributor for Romania, Bulgaria, and surrounding regions, we have a question regarding device visibility and management: Is there currently an option to scan the local network for unmanaged workstations or servers, by leveraging endpoints/servers that already have the WithSecure client installed? If…
From a Cybersecurity article via the Cybernews web site article which reads: "Hackers, who obtained access (OAuth) tokens associated with marketing app Salesloft Drift, systematically exported large volumes of data from numerous corporate Salesforce instances.” Credentials were the main target, as the threat actor, labeled…
Wonder whether there is a way on the portal to configure notifications to me more informative ? so rather accessing the portal, we can see which device is infected etc…
Hello, I would to block an update from Microsoft with ID KB5063878 in Patch Management, how can i do this, Can you tell me how can i do this please i just skip install auto : regards
Hello, Are there plans to support other Linux distributions? For example, ZorinOS, which is a derivative of Ubuntu? Thanks in advance for your response.
We have a customer where we use Policymanager 16.10. There is a patch window on every third tuesday of the month between 10.00-12.00 AM. I can´t find how I can apply a schedule for automatic updates for this specific time. Its only specific days of the week. Can you help me?
Hey all, I've been trying to access the backend to make some changes, and while the elements dashboard logs in ok, the Endpoint protection widget on the dashboard errors and then changes to "No devices", while the Detection and response widget lists the correct number of devices. When I try to go to the devices page it…
I searched the community but couldn't find a solution. When a customer decides not to purchase WithSecure Elements after trying the product with a Trial License, how can I remove them from my customer list in Partner Portal (partnerportal.withsecure.com) and (elements.withsecure.com)? Thank you.
Hi, I can't access the site. Does it work properly or am I wrong? Thanks Roberto
My Licence has expired as I didnt get a reminder from the reseller as usual. Now cant get any response from them. I have also filled in the renewal form online but no response from Withsecure. please help.
Hello, There is a (very) minor bug (see details below) on WSLS64. Is there a specific place to submit bug cases ? ### Versions ### FSBG = 1.0.921 Linuxsecurity = 12.0.503 ### Bug ### While WSLS64 was installed as standalone agent, and configured as offline it still try to connect to a Policy Manager and generate error logs…
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