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Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center, Partner Portal or eService Portal. How can the 2-step authentication be reset? Resolution: Ask another administrator to delete your administrator user…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: F-Secure Baseguard services f-secure-baseguard-orspgw and f-secure-baseguard-update services are gone for Linux Security 64 and Atlant after FSBG 1.0.907 update. Resolution: This is an intended change for Linux Security 64 and Atlant from FSBG version 1.0.907 onwards. These services were removed since they are no…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
Issue: How do I install a hotfix for Windows Business Suite products? Resolution: You can do the following via the Policy Manager Console to install a hotfix for Windows Business Suite products: 1. Import the downloaded jar file into the Policy Manager Console, and export as MSI installer(which you can then execute the…
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Elements Vulnerability Management Portal feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
The WithSecure Elements Endpoint Protection Portal changelog provides users with detailed updates, enhancements, and bug fixes related to the WithSecure Elements Endpoint Protection Portal. For the most recent updates, please click here to see the most recent changelog (only accessible for logged-in users). To stay updated…
Elements Exposure Management feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the discussion to be notified…
For several years, we have had a web-based page known as dbtracker.f-secure.com, which was useful for finding out the latest versions of the various engines and databases used by our products. This service will be terminated in December 2024, as it is outdated and no longer suitable for WithSecure customers. Read the full…
Elements Vulnerability Management System Scan feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
I'm using Policy Manager Server an Console version 16.01.98252 and the hosts are using Linux Security 64 12.00 The current policy is straightforward. Real time scanning is enabled for the home repertory. I do not use Security Cloud and scan all files for potentially unwanted applications. The product is installed on about…
The WithSecure API changelog provides users with detailed updates, enhancements, and bug fixes related to the WithSecure Elements API integrations. For the most recent updates, please click here to see the most recent changelog (only accessible for logged-in users). To stay updated on future changes, we recommend…
As a way to keep you informed about the latest and greatest on the forum, we have decided to compile a list of the most engaging articles, discussions, and questions from the previous week. In addition, we will share updates on any new features, announcements, and events happening within the WithSecure Community. With this…
Buongiorno Dalla console di amministratore, che fornisce già molte informazioni, è possibile determinare la data dell'ultimo cambio password di ogni singolo pc/utente? Premetto che sto parlando di PC NON in dominio. In attesa di un gradito riscontro, cordialmente ringrazio e saluto. Alessandro Technology for Propulsion and…
The WithSecure Elements Collaboration Protection changelog provides users with detailed updates, enhancements, and bug fixes related to the WithSecure Elements Collaboration Protection. For the most recent updates, please click here to see the most recent changelog (only accessible for logged-in users). To stay updated on…
Hi everybody, Some Windows 10 PC, after push installation of withsecure (16.00 client version for business suite), are not showed on PM Pending. I try to uninstall withsecure with a remove-tool and install again offline method with success, but are still showed on Unmanaged devices. All of devices are on AD Domain and have…
Hello everyone, I have a problem where DeepGuard is preventing my updates from taking place, these updates are automated thanks to Ansible and therefore an Ansible user is in admin on my server to be able to deploy Windows updates on it. I need to deactivate DeepGuard from 3 to 4 a.m. because that's when the update is done…
Hello everyone, I have a Policy Manager Console under Windows Server 2016 and my product cannot be registered because the website that you can see in the screenshot displays a 404 HTTP error. The trafic is not blocked by Windows firewall nor our firewalls, I can see the trafic being authorised and going out in the logs.…
Hello everyone, I have an Ubuntu 22.04 machine that is not connected to the Internet. But this machine is connected to a Windows Server which have acess to the Internet. I have successfully installed the wsls-5.0.10-exported.zip package but I can't activate the product. I am trying this command " sudo…
Good day, I am trying out the device control feature and have disallowed launching exe files from USB sticks (rest of settings remain unchanged so far). Profile with respective settings is assigned to the device and profile assignment state is up-to-date. Still able to launch exe files from the USB stick. The stick was…
Bonjour, Quand je suis dans l'onglet "Événements de sécurité" et que je clique sur la cible pour pouvoir l'ouvrir, je n'arrive pas à accéder à la cible. J'arrive à accéder aux paramètres de la cible depuis l'onglet "Appareils". Est-ce normal ou s'agit-il d'un problème de l'interface ?
Good Day I had previously raised this issue and still await feedback to resolve this issue. I require the following report for distribution as part of the Monthly Report Pack sent to clients. How do draw the report ?
At our company we use the web content control to block the chat category. However now we want to make an exception for chatgpt. I tried adding "chatgpt.com" to our list of allowed sites but this does not seem to work. Is there a way to make an exception for chatgpt instead of opening up the whole chat category for our…
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