Get answers and solutions, initiate discussions, and connect with experts globally
Share it with us! Discover how to submit your ideas and connect with others in the Community.
Read recent answers to common queries in the most viewed Troubleshooting Articles
Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center, Partner Portal or eService Portal. How can the 2-step authentication be reset? Resolution: Ask another administrator to delete your administrator user…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: F-Secure Baseguard services f-secure-baseguard-orspgw and f-secure-baseguard-update services are gone for Linux Security 64 and Atlant after FSBG 1.0.907 update. Resolution: This is an intended change for Linux Security 64 and Atlant from FSBG version 1.0.907 onwards. These services were removed since they are no…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
Issue: How do I install a hotfix for Windows Business Suite products? Resolution: You can do the following via the Policy Manager Console to install a hotfix for Windows Business Suite products: 1. Import the downloaded jar file into the Policy Manager Console, and export as MSI installer(which you can then execute the…
You currently have limited access, but there's a wealth of content to explore! If you need assistance or have any questions, we're here to help.
Does the collaboration protection cover Azure and Azure DevOps environment? If not, is there a product that does cover it?
Attack Path Simulation illustrates how attacker can exploit your environment. It models how attacker can take advantage of different vulnerabilities and misconfigurations to move inside the network and to find valuable targets. Attack Path Simulation is a core feature of WithSecure Exposure Management (XM), for pointing…
Federated single sign-on (FSSO) is a mechanism that allows users to authenticate and access several applications or services across different domains or organizations without the need to log in separately for each. Users may already be familiar with this if they access their own organization’s systems using the same…
As WithSecure Elements evolves, we will be adding new roles for specific purposes. For example, a company may only want to grant access to certain parts of Elements to specific users. This is known as Role Based Access Control, or RBAC. To facilitate the management of these roles, and granting users permissions to use…
Elements Exposure Management feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the discussion to be notified…
We want our users to have the most up-to-date information, and the What's New page is the perfect way to stay informed about the latest updates and enhancements to Elements. Here you will find links to the monthly What's New in Elements. If you would like to be notified whenever we update our What's New in Elements,…
Elements Cloud Security Posture Management feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
Elements Vulnerability Management System Scan feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
As we have previously announced, due to infrastructure changes needed as part of our separation from F-Secure, the use of F-Secure branded clients is deprecated. The clients WILL stop working at the end of 2024, and will provide no protection at all. Customers using these deprecated clients MUST upgrade them to WithSecure…
This discussion has been moved.
Hi everybody, Some Windows 10 PC, after push installation of withsecure (16.00 client version for business suite), are not showed on PM Pending. I try to uninstall withsecure with a remove-tool and install again offline method with success, but are still showed on Unmanaged devices. All of devices are on AD Domain and have…
Hello everyone, I have a problem where DeepGuard is preventing my updates from taking place, these updates are automated thanks to Ansible and therefore an Ansible user is in admin on my server to be able to deploy Windows updates on it. I need to deactivate DeepGuard from 3 to 4 a.m. because that's when the update is done…
Hello everyone, I have a Policy Manager Console under Windows Server 2016 and my product cannot be registered because the website that you can see in the screenshot displays a 404 HTTP error. The trafic is not blocked by Windows firewall nor our firewalls, I can see the trafic being authorised and going out in the logs.…
Hello everyone, I have an Ubuntu 22.04 machine that is not connected to the Internet. But this machine is connected to a Windows Server which have acess to the Internet. I have successfully installed the wsls-5.0.10-exported.zip package but I can't activate the product. I am trying this command " sudo…
Good day, I am trying out the device control feature and have disallowed launching exe files from USB sticks (rest of settings remain unchanged so far). Profile with respective settings is assigned to the device and profile assignment state is up-to-date. Still able to launch exe files from the USB stick. The stick was…
Bonjour, Quand je suis dans l'onglet "Événements de sécurité" et que je clique sur la cible pour pouvoir l'ouvrir, je n'arrive pas à accéder à la cible. J'arrive à accéder aux paramètres de la cible depuis l'onglet "Appareils". Est-ce normal ou s'agit-il d'un problème de l'interface ?
Good Day I had previously raised this issue and still await feedback to resolve this issue. I require the following report for distribution as part of the Monthly Report Pack sent to clients. How do draw the report ?
At our company we use the web content control to block the chat category. However now we want to make an exception for chatgpt. I tried adding "chatgpt.com" to our list of allowed sites but this does not seem to work. Is there a way to make an exception for chatgpt instead of opening up the whole chat category for our…
Helou! I have created a .PS1 script that removes a workstation from WithSecure. However, my script is not working. Could someone tell me what is wrong with my code? I am getting an “Authentication Failed” error. What is the purpose of the Client ID and Secret? Should they be used here as well? # Vastuuhenkilö Julle…
Good day, I have a question about the reports. It seems that some layout looks off. When i wanna change it too Pie it then looks a bit better. In the screenshot like this one below. Looks off with its bar. Is this something that will be fixed in the future? Kind regards, Roy
Safeguarding sensitive information and critical infrastructure in today's dynamic digital landscape requires a more proactive approach.
Submit a request for product support
Speak with a product expert. Check our phone numbers and service hours.
Log in to the Partner Portal for partner support.
Join other cyber security experts & get inspired
This month's community leaders
