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Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: Elements portal's Security Events page shows that "OfficeClickToRun.exe" was blocked from changing the "fshoster64.exe" process , whereas "fshoster64.exe" can be any WithSecure service is generated. Will selecting acknowledge allow the specific process to run? Or we still need to do manual whitelisting or exclusion?…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center, Partner Portal or eService Portal. How can the 2-step authentication be reset? Resolution: Ask another administrator to delete your administrator user…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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We have a scheduled scan on our computers using WithSecure Business Suite 16.01, and each scan gives us scans of over 2 million files. However, when I run a “dir” command on the disk on which the scan took place, the result is much lower (700k). I'd like to know how the programmed scan works and what it actually scans.
Elements Exposure Management for Cloud (formerly known as Elements Cloud Security Posture Management) feature updates will be published in this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see…
We want our users to have the most up-to-date information, and the What's New page is the perfect way to stay informed about the latest updates and enhancements to Elements. Here you will find links to the monthly What's New in Elements. If you would like to be notified whenever we update our What's New in Elements,…
Elements Vulnerability Management System Scan feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
Elements Exposure Management feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the discussion to be notified…
As a way to keep you informed about the latest and greatest on the forum, we have decided to compile a list of the most engaging articles, discussions, and questions from the previous week. In addition, we will share updates on any new features, announcements, and events happening within the WithSecure Community. With this…
Elements Vulnerability Management Portal feature changes will be published under this announcement thread. Every time there is a change, an entry will be created under this announcement describing new functionalities, improvements or bug fixes. 📝 Click here to see the most recent change log and bookmark the…
Hello, I would like to ask a question about Windows updates. Could someone explain to me how Withsecure chooses which updates to download to a workstation and if it is possible to set it up that, for example, Withsecure only installs critical updates that are necessary.
We socialize and work on our mobile devices – wherever, whenever. The number of mobile devices and sensitive information on them make them an attractive target to cyber criminals. WithSecure Elements Agent for Mobile Protection is a proactive, streamlined, full-coverage protection for iOS and Android. Fight off phishing…
Hello, I wanted to try the isolation feature on a Linux machine, but apparently it doesn't allow me, so I want to know if the isolation feature is available on Linux as well or just on Windows machines. Thank you.
Why in WS Elements Security Center "Device Not Found" after Renewing License, but I checked the status in Client and it is still connected to Central Management.License status remains in use. The Security Event is still running, but the device is not found
Hi, My Server Policy Manager Server (v.16.03) cannot communicate with WithSecure’ servers anymore after have renewed a third part SSL certificate. I have 2 Debian based servers for PMS and PMSP (normal mode). I have used a third part SSL certificate for years but after the latest renew the PMS and PMSP cannot communicate…
Hi, We have a problem where our customer is moving from their old it support to our support. Their old support does not respond when we asked them to release Elements EPP locked installation so we can uninstall Elements EPP and reinstall our new Elements EPP to get customer clients to our portal. So, I tried to uninstall…
Hi, We have a secure network with limited internet access and it is accessed only by VPN or RDP. The VPN causes a catch 22 situation when the network isolation mode is in effect. You cannot initiate the VPN session as the network is isolated/unavailable and thus you never get the release network isolation message. I have…
Hi, On some clients, Software Updater requires the computer to be restarted after each update. To make the story short: 10 software to update = 10 reboots My PMS (v.16.03) Software Updater settings are set up in such a way that user can choose to restart or delay the reboot, I don't want to force it. I had a similar…
In EDR, how to customize alert emails to change the subject. For example, to send to a Mail2SMS service
Buongiorno Dalla console di amministratore, che fornisce già molte informazioni, è possibile determinare la data dell'ultimo cambio password di ogni singolo pc/utente? Premetto che sto parlando di PC NON in dominio. In attesa di un gradito riscontro, cordialmente ringrazio e saluto. Alessandro Technology for Propulsion and…
hi, i made a widget to see failed login on my devices, it works well and i made a email report. If i click on the simple (1 line) graph i can see the list of event on the devices with login error. Question: how o can receive email report directly with the list of wrong login without each time click on graphs, login in…
「WithSecure Elements EPP for Computers」をMACに入れてたのですが 最近ステータスが「✕」で、「新しいシステム拡張を許可する」・「完全なセキュリティを提供する為に、フルディスクアクセスを許可する」の許可が求められてます。それらをオンする為に、「WithSecure Agent」 と「WithSecure system Extension」をオンするとステータスは正常になりますが、なぜかMicrosoftTeamsを開くのに時間かかるようになります。オフするとTeamsは正常に動きます。どちらも正常に動作させるにはどうすれば宜しいでしょうか
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