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Issue: How to create an exclusion for a certain software update with the WithSecure Software Updater feature in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers devices? I do not want to have Software Updater installing updates automatically or have the user manually installing the update…
Issue/Symptom/Question I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed? Resolution: Contact WithSecure support by opening a support request here. Provide the following information for WithSecure technical support to create an offline registration file:…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: User has a new mobile device and wants to move or transfer the authenticator to the new device Device that had the multi factor authentication (MFA) application…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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From a Cybersecurity article via the Cybernews web site article which reads: "Hackers, who obtained access (OAuth) tokens associated with marketing app Salesloft Drift, systematically exported large volumes of data from numerous corporate Salesforce instances.” Credentials were the main target, as the threat actor, labeled…
This is the primary changelog for WithSecure™ Elements Exposure Management, covering all updates related to: Exposure Management for Business Exposure Management Frontline Add-on It provides the latest enhancements, fixes, and feature updates for these components of the Exposure Management solution. Note: This changelog…
This changelog provides updates for WithSecure™ Linux Atlant, the cloud-native threat detection and response platform designed for large-scale, real-time security operations. It includes the latest improvements, new features, and fixes that enhance detection capabilities, data processing, and integration with security…
Can we move new entries for allowing/denying sites up top near the Add Sites button? It is a hassle if there is already a long list of sites and we have to scroll down every time we add individual sites.
We would like to formally request the following features to be considered for implementation in WithSecure: Patch Management Filter – Ability to filter reports per hostname for easier monitoring and management. Whitelisting Enhancement – Option to prioritize or place whitelisted entries at the top of the list for better…
This changelog focuses on updates related to the System Scan component of WithSecure™ Elements Vulnerability Management. It includes the latest changes, improvements, and fixes affecting how system scans are performed, managed, and reported within the solution. For updates related to the portal interface or other…
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This changelog provides updates specifically for the portal interface of WithSecure™ Elements Vulnerability Management. It includes the latest improvements, feature enhancements, and fixes related to the user experience, dashboard functionality, and overall usability of the portal. For updates related to other components…
Hello, I would like to propose an idea for WithSecure Policy Manager and the WithSecure Clients. Problem: In both the past and current year, we encountered an issue where our WithSecure Policy Manager Proxy stopped downloading virus definition updates. Although the system remained reachable, clients continued to operate…
Wonder whether there is a way on the portal to configure notifications to me more informative ? so rather accessing the portal, we can see which device is infected etc…
Hello, I would to block an update from Microsoft with ID KB5063878 in Patch Management, how can i do this, Can you tell me how can i do this please i just skip install auto : regards
Hello, I hope you are doing fine, I recently see an issue concerning a linux server that i manage : The malware protection is disabled But : The profile is the same as others Linux server (with scan directory set to "/"), the others linux server are working well (with malwre protection enable). More information, I tried…
Hello, Are there plans to support other Linux distributions? For example, ZorinOS, which is a derivative of Ubuntu? Thanks in advance for your response.
I want to renew my subscription.WithSecure Elements EPP for Computers Premium, Partner MGD. My supplier, UAB AIS, is not responding to inquiries.
Hello it is normal for a client protected with EDR to not signal and block that NMap has been used? Thank yoi
Hello In WithSecure Elements Secutity how can I create a whitelist of programs not controlled by application control? Or indicate that a mistakenly blocked program is trustworthy? Thank you.
Hello In WithSecure Elements Secutity how can I make sure that any problem is notified by email? Also, is it possible to set a custom block page when browsing blocked categories? Thank you
We are encountering a critical issue with F-Secure on our newly deployed Microsoft Surface devices. The devices experience a Blue Screen of Death (BSOD) shortly after installation of the F-Secure client. Through internal testing, we have isolated the issue and confirmed that it only occurs on devices with F-Secure…
Hello, I know that this issue had been asked more than once for different reasons/causes. Here's mine: SWUP is requesting for each update (Google Chrome, Firefox, MS Teams…) a reboot. Why should this be necessary and is there a solution to avoid this ? I can't remember when this behavior started, but I think it has…
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