Hello Our customer is not able to log into policy manager server. We offered customer to use the maintenance tool in order to repair the database as it is writen in the admin guide. The problem is that customer does not have the tool in the folder so he is not able to use it. I know also that there is an option to restore…
Hi All, We get a few alerts from various machines with the following text in the body of emails ' Message: No scanner engines loaded and enabled. Virus protection is disabled'. The machines that report the error are Windows 7 and 10 wih Client Security 12.31. These are machines that haven't been upgraded recently and there…
Hi All, Over the past 2 days we have experienced Java running at high CPU on our Windows 2016 Policy Manager. The JAVA CPU usage has been so high that the PM server has become usable, and only a reboot has resolved the issue. While the JAVA CPU is high no client seem to be able to communicate with the PM. This issue looks…
From the event log, I found many messages " an error occurred while scanning \DEVICE\HARDDISKVOLUME2 .....". I found the same problem from https://community.f-secure.com/t5/Business/Client-Security-9-32-Error-3/td-p/17612 Is it the same problem?
Hi! Taking over PM from my predecesor. I have ~3000 entries in settings -> application control -> Unknown applications reported by hosts. how can I 1) clear the whole table 2) tell if the application is server or client applications 3) tell when is the application reported
Dear Sirs, Considering that NDIS-level e-mail flow scanning has been removed from FSAV PSB Computer Protection and FSAVCS 13, I think it would be important to add intra-PST file disinfection and deletion capability to F-Secure endpoint products, in addition to the already existing detection-only capability. Previously we…
Hi , I have an issues since I upgraded from 13.00 to 13.10 , the console seems to be not working anymore. I am getting the error : f secure policy manager console cannot connect to the server internal error the log file shows : Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException I can post the complete…
Hi F-Secure team ! i have 2 issues would like to check with you, pls help me to feedback. 1. How can i disable F-Secure Client secuirty for one client? which feature on PM can do this. Because sometime we don't want to run F-Secure in this PC and need to disable all F-Secure feature on it. 2. About anti spam feature. could…
Hi! I'm trying to backup couple of virtual workstaions protected by FSCSPr. The backup fails to inject files that are needed. Where I can find the log files, that shows me which component is preventing backup from working?
How to dl client security 11 .jar ? i was removed and cant find the file in website
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