Documentation Updates - 29 July 2024

LiselotteP

Listed below are the latest updates to the WithSecure knowledge base:

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New articles:

IMPORTANT INFORMATION – End of Support for old versions of on-premises products

June 2024 What's New in Elements

Unable to assign permission set WithSecure Clould Protection to users. The user license doesn't allow VisualForce Page Access

How to enable or disable Tamper Protection feature for Elements Endpoint Protection?

How to reset biometric key device registration in the Elements Security Center portal?

Unable to access WithSecure Elements portal from the old f-secure.com address

How to test the Elements Endpoint Detection and Response sensors?

Why Am I Getting Error 503 When Attempting to Access Elements EDR?

Updated articles:

WITHSECURE ELEMENTS ENDPOINT PROTECTION

How to change the subscription key of Elements Endpoint Protection Agent via the portal or locally on the device?

Elements Endpoint Protection Software Updater is showing "Excluded from automatic installation" for Critical Updates that are not excluded in Profiles

How to create a custom Elements Endpoint Protection profile to allow VPN traffic through the firewall? Which ports to open?

After installation of Elements Endpoint Protection Agent, protection is in malfunction state and unable to download malware definition updates

Unable to uninstall Elements Endpoint Protection from Windows / Mac, getting error: "Uninstallation is not allowed"

Elements EPP for Servers or Linux Protection clients are showing a status of "Malware protection" as disabled

How to reset biometric key device registration in the Elements Security Center portal?

Unable to access WithSecure Elements portal from the old f-secure.com address

WITHSECURE BUSINESS SUITE

How to uninstall Server Security using the WithSecure Uninstallation Tool

Client Security or Server Security DataGuard feature blocks applications running from the Windows Users \ AppData folder

How to switch fspm-definitions-update-tool's platform from Linux to Windows (vice versa) in Policy Manager

IMPORTANT INFORMATION – End of Support for old versions of on-premises products

COMMON TOPICS

Elements EPP for Mac or Client Security for Mac shows "Allow Full Disk access for full protection" on MacOS

WithSecure product installation fails due to error: "F-Secure Hoster (Restricted) failed to start"

WithSecure Elements Device Control not blocking "write access" or "executable launching" on USB mass storage devices

WithSecure Elements Endpoint Protection Windows Firewall is turned ON despite disabled in the profile

How can a reseller partner decrease or increase the number of licenses for an existing yearly subscription in Partner Portal?

OTHER WITHSECURE PRODUCTS

Countercept (MDR) client is not visible in the Countercept portal after installation

WITHSECURE CLOUD PROTECTION FOR SALESFORCE

Unable to assign permission set WithSecure Clould Protection to users. The user license doesn't allow VisualForce Page Access

WITHSECURE ELEMENTS ANNOUNCEMENTS

Next Generation XDR Detection Engine