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Show all Software Updater installation attempts in Installation Logs
It would be massively helpful to see all installation events including failed attempts in the "Installation Logs". That way one could easily determine the causes of failed attempts instead of relying on screenshots of the logs.
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Show Reboot status and system uptime
The Device View > Show History > Reboot needed shows only the date and time when the reboot needed flag was set. However after restarting the system it´s not obvious that this status is gone. There is the "Reboot needed" status in the device overview, but that status seemed to not update properly with the true system…
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Patch Management | Additional Filter Field - Assigned Profiles
Hi team, I would like to ask if it is possible to add a new filter field under Patch Management? Specifically, the "Assigned Profiles" field. We group our endpoints using the assigned profiles we created. It would be helpful if this filter is included, so we could specify what groups to export. The alternate option we now…
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Add "veeam" client products to patch management
Please add the following client installed products to the patch management of EPP: Veeam Agent for Microsoft Windows Veeam Agent for MacOS
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Browsing Protection - Adding New Allowed/Denied Sites
Can we move new entries for allowing/denying sites up top near the Add Sites button? It is a hassle if there is already a long list of sites and we have to scroll down every time we add individual sites.
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How do I expand a license??
The new partner portal for WithSecure Elements is proving VERY difficult for me to navigate. The previous portal was quite easy for me. For example, I have a customer with 10 workstations using EPP for Computers. I build them 2 more workstations, and want to EXPAND their license as to protect those also. Making the total…
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Desktop Remote Location Locking
Hi everybody, I’d like to remotely lock a colleague’s computer, which is likely lost. Initially, I want to lock it to give us a chance to recover it, and then proceed with a remote wipe if we can’t locate it. Does WithSecure offer these features, and if so, how can I implement them? Thanks very much. Yoh from France
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Characters for naming profiles
I recently renamed the profiles I have in my magnament console and noticed that synchronization with the agents took longer than usual, which is why I had a doubt about whether there is any limitation. In my case it would be with the numbers at the beginning and the "_" and "." characters. For example:…
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Network Scan for Unmanaged Devices
Hello everyone, As a distributor for Romania, Bulgaria, and surrounding regions, we have a question regarding device visibility and management: Is there currently an option to scan the local network for unmanaged workstations or servers, by leveraging endpoints/servers that already have the WithSecure client installed? If…
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Troubleshooting - Linux Security - Malware Protection disabled
Hello, I hope you are doing fine, I recently see an issue concerning a linux server that i manage : The malware protection is disabled But : The profile is the same as others Linux server (with scan directory set to "/"), the others linux server are working well (with malwre protection enable). More information, I tried…
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Added Filter for Patch Management and Whitelisting (EPP+EDR)
We would like to formally request the following features to be considered for implementation in WithSecure: Patch Management Filter – Ability to filter reports per hostname for easier monitoring and management. Whitelisting Enhancement – Option to prioritize or place whitelisted entries at the top of the list for better…
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Blocking Cumulative Updates in Patch Management
Hello, I would to block an update from Microsoft with ID KB5063878 in Patch Management, how can i do this, Can you tell me how can i do this please i just skip install auto : regards
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Unable to Modify or Clone Profiles in WithSecure Portal Despite Admin Rights
Hello, I'm encountering an issue in the WithSecure Elements console: Despite having full administrative rights on Collaboration Protection and full modification access for both servers and endpoints, I'm unable to modify, clone, or create new device profiles. Observed behavior: When attempting to edit any existing profile,…
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DeepGuard blocking OfficeClickToRun.exe (SHA1: 1138d69cd...) across multiple endpoints
Hello WithSecure Support, We are facing a widespread false positive issue on multiple Windows endpoints in our organization, caused by DeepGuard's behavioral detection engine. The component being blocked is the official Microsoft Office updater: File name: OfficeClickToRun.exe Version: 16.0.18827.20164 SHA1 hash:…
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Compatibiliy with other linux distrib
Hello, Are there plans to support other Linux distributions? For example, ZorinOS, which is a derivative of Ubuntu? Thanks in advance for your response.
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Issue with establishing a connection between scanning and reputation server
Hello, All client devices where the agents are installed, the malware protection status is showing as malfunctioning. Upon reviewing the status details, the issue appears to be related to the inability to establish a connection with the scanning and reputation server. To troubleshoot, we have taken the following steps:…
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fsaua-update_32.exe doesn't work
Hello, with F-secure 15.30, I used fspm-definitions-update-tool to download the updates and I installed them offline with fsaua-update.exe. This worked very well. Since migrating to WithSecure 16.01, I've been using the new version of fspm-definitions-update-tool, which also works well. However, the new fsaua-update_32.exe…