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I understand that Windows 7 is no longer support, but even without updates the agent should work and be able to stay active with the virus database… like a basic protection? I have several computers with Windows 7 professional that i can't renew, since the minimum patch level of 29.2.2024 update that mandates ACS was…
I have two questions regarding USB storage: How to set in Policy Manager that USB storage is automatically scanned when connecting? How to ban all USB storage devices except for specific one in Policy Manager?
Keeps my cpu from staying sane while making backups.
My employer has given me a Windows computer with WithSecure™ Elements Agent running. I have observed that when the realtime scan feature is running, some C++ builds I run fail with randomly appearing Access violation and other similar error messages. I would like to solve this problem by excluding the folder structure…
I have a computer showing an alert "Real-time scanning is disabled". Real-time scanning is mandatory in profile and cannot be turned off by users. What can be causing this and how do I fix it?
UPDATE 2025-03-13 / 10:27 UTC: The maintenance has been completed and all functionality is now available. We will be having an extended maintenance break for WithSecure Elements Exposure Management for Cloud, starting at 17:00 UTC on 12th March 2025. This maintenance break will last potentially until 12:00 UTC on 13th…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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