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How to mass uninstall Client Security or Server Security hosts using Policy Manager Console?
Issue: How to centrally remote mass uninstall Client Security or Server Security from several / multiple hosts at the same time using Policy Manager Console / Server? Resolution: Business Suite (Client Security and Server Security) has a remote uninstallation operation feature, which can be used to uninstall the product…
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WithSecure Linux Security 64 is showing real time scanning status as "Disabled" on Policy Manager Console
Issue: Linux Security 64 servers display real-time scanning status as "Disabled" in Policy Manager console status page. Policy for these servers is set to real time scanning as "on" and users are not allowed to change this setting. Why does the status show real-time scanning as disabled even if it should be enabled?…
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Managed hosts unable to retrieve policy or upstream host statistics to the Policy Manager Server 16
Issue: After upgrading the managed hosts and the Policy Manager Server to version 16, the managed hosts unable to retrieve policy or upstream host statistics to the Policy Manager Server. The managed hosts have no issue to download the definitions update from the Policy Manager Server. Also, running the connectivity tool…
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Request for registration.json offline token to activate a Policy Manager which is in an isolated or offline environment
Issue: I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed? Resolution: * Contact WithSecure support by opening a support request here. * Provide the following information for WithSecure technical support to create an offline registration file: * Account Name *…
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How to migrate the Policy Manager Server to the new Linux Server?
Issue: How to migrate the WithSecure Policy Manager Server to the new Linux Server? Resolution: How to migrate / move the F-Secure Policy Manager Server to a new Linux host. * Backup the current Policy Manager database:* Stop the F-Secure Policy Manager Server service (CMD: # /etc/init.d/fspms stop) * Create a backup of…
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What ports are used for communication between Policy Manager and Linux Security 64 ?
Issue: What ports are used for communication between Policy Manager Server and Linux Security 64 ? Resolution: Check connectivity from host to Policy Manager Server using HTTP Browser. If your Linux host does not have GUI, check connectivity using these commands: curl -o https-host -k https://:PMS_address:port_number curl…
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How to install only Policy Manager Console 16.00
Issue: How can I install Policy Manager Console 16.00 as stand-alone, so that it installs only the Console and not also Policy Manager Server? Resolution: You can install Policy Manager Console separately by using msiexec.exe with NOSERVER=true parameter. Example command: msiexec.exe /i…
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When creating Client Security or Server Security 16 installer, HTTP/HTTPS ports and Policy Manager server addresses are grayed out
Issue: When performing export/push installation/upgrade from previous Client Security or Server Security version to version 16 from Policy Manager Console, the HTTP, HTTPS and Policy Manager Server address in the installation / export wizard are greyed / grayed out. Resolution: This is by design. The Policy Manager Server…
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Policy Manager Server upgrade to 16.00 fails if previous 15 version installation is not on default C:\ drive
Issue: Policy Manager Server upgrade to 16.00 fails if previous 15 version installation is not on default C:\ drive. If for example Policy Manager Server has been installed on the E:\ drive, the upgrade fails and after launching Policy Manager Console, user in greeted with an empty policy Domain Tree. During the 15.x ->…
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Unable to launch the F-Secure Policy Manager Console 15.30
Issue: The user is unable to launch F-Secure Policy Manager Console Resolution: To try to resolve this issue, try the following troubleshooting steps in order. 1. If the Policy Manager Console settings-file gets corrupted, Policy Manager Console might fail to start. To fix this issue, try deleting the following file.…