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WithSecure firewall rule creation or modification failed due to Error: remote address is invalid
Issue: Firewall rule creation fails for one or more WithSecure Client Security hosts. WithSecure Policy Manager Console host Alerts list shows either one of the following alerts: Warning: F-Secure firewall rule creation or modification failed. From: <hostname>, <date/time> Details: F-Secure firewall rule creation or…
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Policy Manager Console's Alerts page shows "No action taken" for a detected infection
Issue: After a scheduled scan of Client Security or Server Security host, Policy Manager Console Alerts page's description field shows "Malicious code found in file. No action taken" Resolution: If the infections without any action taken are either items inside an compressed archive (ZIP, RAR, 7z, CAB) or temporary files,…
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How to mass uninstall Client Security or Server Security hosts using Policy Manager Console?
Issue: How to centrally remote mass uninstall Client Security or Server Security from several / multiple hosts at the same time using Policy Manager Console / Server? Resolution: Business Suite (Client Security and Server Security) has a remote uninstallation operation feature, which can be used to uninstall the product…
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WithSecure Linux Security 64 is showing real time scanning status as "Disabled" on Policy Manager Console
Issue: Linux Security 64 servers display real-time scanning status as "Disabled" in Policy Manager console status page. Policy for these servers is set to real time scanning as "on" and users are not allowed to change this setting. Why does the status show real-time scanning as disabled even if it should be enabled?…
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Managed hosts unable to retrieve policy or upstream host statistics to the Policy Manager Server 16
Issue: After upgrading the managed hosts and the Policy Manager Server to version 16, the managed hosts unable to retrieve policy or upstream host statistics to the Policy Manager Server. The managed hosts have no issue to download the definitions update from the Policy Manager Server. Also, running the connectivity tool…
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What ports are used for communication between Policy Manager and Linux Security 64 ?
Issue: What ports are used for communication between Policy Manager Server and Linux Security 64 ? Resolution: Check connectivity from host to Policy Manager Server using HTTP Browser. If your Linux host does not have GUI, check connectivity using these commands: curl -o https-host -k https://:PMS_address:port_number curl…
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How to install only Policy Manager Console 16.00
Issue: How can I install Policy Manager Console 16.00 as stand-alone, so that it installs only the Console and not also Policy Manager Server? Resolution: You can install Policy Manager Console separately by using msiexec.exe with NOSERVER=true parameter. Example command: msiexec.exe /i…
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Policy Manager Server upgrade to 16.00 fails if previous 15 version installation is not on default C:\ drive
Issue: Policy Manager Server upgrade to 16.00 fails if previous 15 version installation is not on default C:\ drive. If for example Policy Manager Server has been installed on the E:\ drive, the upgrade fails and after launching Policy Manager Console, user in greeted with an empty policy Domain Tree. During the 15.x ->…
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Unable to launch the F-Secure Policy Manager Console 15.30
Issue: The user is unable to launch F-Secure Policy Manager Console Resolution: To try to resolve this issue, try the following troubleshooting steps in order. 1. If the Policy Manager Console settings-file gets corrupted, Policy Manager Console might fail to start. To fix this issue, try deleting the following file.…
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Policy Manager Console 15.30 could not launch on a computer with NonVisual Desktop Access (NVDA) screen reader installed
Issue: NonVisual Desktop Access (NVDA) user is unable to start / run Policy Manager Console after upgrading to or installing version 15.30 Resolution: We have tested and found that Policy Manager Console 15.30 JRE is some how missing some accessibility support. While the R&D team is working on getting this fixed on the…