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How to remove a device from the Elements Endpoint Detection and Response portal?
Issue: I have uninstalled the sensor, how to remove the device from the Elements Endpoint Detection and Response portal? Resolution: The devices cannot be manually removed from the Elements Endpoint Detection and Response portal. Inactive devices will remain in the Elements Endpoint Detection and Response (EDR) portal…
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Introducing the WithSecure™ eService Portal
Introducing the WithSecure™ eService Portal The WithSecure™ eService Portal is a Support Case Management portal, which includes the following: A transparent process for submitting and following up on your Support tickets Unified access across all F-Secure portals Self-service options and access to our Knowledge Base to…
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How to Enable Connected App
We have introduced a new solution architecture and a new application type called Connected App to WithSecure Cloud Protection for Salesforce to bolster current scanning capabilities. New architecture brings more effective protection for your business-critical Salesforce platform today and empowers us to deliver more…
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F-Secure Hoster and F-Secure Hoster (restricted) service no longer found after upgrading to Elements Agent version 22.7
Issue: After upgrading Elements Endpoint Protection Agent client to version 22.7, a user or monitoring software is unable to find F-Secure Hoster and F-Secure Hoster (restricted) service on the device. On device(s) with Elements Agent version 22.6 or earlier installed, these services are still there. Hence, monitoring tool…
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Windows Security Center shows briefly a notification that both Microsoft Defender Antivirus and WithSecure protection are both turned off
Issue: Windows Security Center Virus & Threat protection briefly shows a pop-up / toast notification alert that both Microsoft Defender Antivirus and WithSecure protection are both turned off. Full error message: "Check virus protection - Microsoft Defender Antivirus and WithSecure Elements Agent by F-Secure are both…
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Elements Quarterly: the evolution of Elements Q3/2022
We have recently updated our WithSecure™ Elements pages with information about the recently launched features we have added to Elements. This update includes 9 videos displaying new & advanced topics which help add understanding and aid you when engaging with your customers. List of topics: This quarter in a nutshell…
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Changes in internet domains for WithSecure™ Elements
UPDATE 2024-06-18: Updated to include api-global.elements.withsecure.com UPDATE 2023-05-25: Article updated with rdr.elements.withsecure.com and login.withsecure.com UPDATE 2023-01-11: Article updated to reflect that the changes have now happened, and a new secton on required internet domains that need to be allowed. As…
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DNS queries are blocked by the Botnet Blocker in Client Security/Server Security.
Issue: DNS resolution for certain sites are blocked with the product installed. How to avoid this from happening? Resolution: Most likely the DNS resolution is blocked by the Botnet Blocker feature. The site is rated as unsafe and hence blocked by the feature. You need to do the following: 1. Share the URL with the Labs…
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How to reduce CPU usage during WithSecure Client Security or Server Security scheduled scanning?
Issue: WithSecure Client Security or Server Security scheduled scan causes high CPU usage. How can I reduce this? Resolution: Follow the steps below to change the priority of the scan from "Normal" to "Background" to improve the host performance during scheduled scanning: * Open the Policy Manager console * Select a host…
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I receive notifications from Software Updater concerning new updates for Citrix Receiver. Can I install them by using the Policy Manager console?
Issue: New updates for some software such as Citrix Receiver appear on the Software Updates list in Policy Manager console Software Updater. Whenever I try to download and install them, I receive the following status message: The update package must be downloaded manually. What does it mean and how can I install the newest…