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Väärän positiivisen tai negatiivisen näytetiedoston tai URL-osoitteen lähettäminen WithSecureen
Kysymys: Reaaliaikainen skannaus tai DeepGuard on havainnut tiedoston olevan haitallinen. Miten lähetän näytetiedoston Virus Labs -laboratorioon selvittääkseni, onko kyseessä väärä positiivinen tulos? Entä jos mahdollisesti haitallista tiedostoa ei ole havaittu, miten lähetetään esimerkkitiedosto viruslaboratorioihin,…
Unable to change settings in an Elements Endpoint Protection profile in the portal due to the save and publish button being greyed out
Issue: Unable to change the settings in an Elements EPP for Computers or Elements EPP for Servers profile in the Elements Endpoint Protection Portal due to the "save and publish" button being grayed out.Resolution: The profile editor includes extra validation checks to make sure all settings are complete and correct. If…
Request for registration.json offline token to activate a Policy Manager which is in an isolated or offline environment
Issue: I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed?Resolution: * Contact WithSecure support by opening a support request here. * Provide the following information for WithSecure technical support to create an offline registration file: * Account Name *…
How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios:* User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…