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How to check whether ORSP feature(Security Cloud) on Linux Security 64 working or not
Issue: How to check whether ORSP feature(Security Cloud) on Linux Security 64 working or not Resolution: By using the "cloudcar.exe" sample file, you can check if ORSP(Security Cloud) is working properly. You can download the file from http://amtso.eicar.org/cloudcar.exe. Please note that your antivirus software might…
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Launching a manual scan (fsanalyze) as a non-root user fails with an error message on Linux Security 64
Issue: I launched a manual scan(fsanalyze) as a non-root user in Linux Security 64(LS64) and it fails with the following error: fsanalyze: failed to connect to pmd:failed to connect to ctrl socket: /opt/f-secure/linuxsecurity/var/lspmd/run/socket: Permission denied Resolution: When a non-root user executes the fsanalyze…
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How to update malware definitions for Policy Manager 14.x/15.x in an isolated network?
Issue: How can I update malware definitions for Policy Manager 14.x/15.x in an isolated network? Resolution: Policy Manager offers two options for updating virus definitions in isolated networks that have no direct connection to the Internet. * If your network configuration allows Policy Manager to access internal…
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Other than using the MSI product code, how to create the detection method in SCCM to detect the existing installation of WithSecure Client Security?
Issue: MSI product code for WithSecure Client Security is generated each time differently when the installation package is created. This is troublesome as I need to include a number of MSI product codes in the SCCM's detection method, to detect the existing installation of WithSecure Client Security. Other than using the…
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How to uninstall Server Security using the WithSecure Uninstallation Tool
Issue: How to uninstall WithSecure Server Security from a Windows Server using the Uninstallation Tool? Resolution: If you cannot uninstall WithSecure Server Security from the program and features, you can uninstall it using the WithSecure Uninstallation Tool. Which uninstallation tool you should use depends on the…
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How to increase the logging level of a Client Security or Server Security host via WithSecure Policy Manager Console
Issue: How to increase the logging level (enable debug logging) of a Client Security or Server Security host via Policy Manager Console? Resolution: Note: These steps require Policy Manager Console 15.10 or later. You can increase the logging level via the following setting in the Policy Manager Console: * Log in to the…
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Can Client Security or Server Security 14.x or later on Windows be updated using fsdbupdate9.exe?
Issue: When trying to update Client Security or Server Security 14.x or later using fsdbupdate9.exe, the following error appears : "ERROR: could not locate destination pat (AUA8 installation)." Resolution: Fsdbupdate9.exe does not support Client Security or Server Security 14.x or later. Fsdbupdate9.exe is a legacy tool…
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How do I migrate from Client Security to Elements Endpoint Protection (EPP for Computers) using Policy Manager?
Issue: How can I migrate from Client Security to Elements Endpoint Protection for Computers using Policy Manager? Resolution: You can follow the steps explained here on migrating from Client Security to EPP for Computers using Policy Manager Console. Article no: 000007334
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What updates channels are needed for F-Secure clients in a closed environment?
Issue: The file conf\channels.json contains a list of the channels to be updated for a closed environment. For additional information related to channels.json, see this page:Updating malware definitions on isolated Client Security hosts | Policy Manager | 16.00 | WithSecure User Guides Which updates are needed for…
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How to use HTTPS instead of HTTP for downloading updates from the Policy Manager or update server?
Issue: How to configure Business Suite Client Security and Server Security hosts to use HTTPS instead of HTTP for downloading updates from the Policy Manager Server and from the update server? Resolution: You can configure the Windows endpoint clients to use HTTPS instead of HTTP by following these steps: * Log in to the…