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When submitting an eorder via WithSecure Partner Portal, the order remains in "In progress" status.
Issue: When a reseller partner submits an eorder via WithSecure Partner Portal, the order remains in "In progress" status. What to do if this happens? Resolution: Initially, just wait a while (up to 30 minutes). If the problem persist, contact WithSecure Support and share a screenshot of the actual order (with the customer…
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Can I limit or block USB storage devices using Device Control in WithSecure products?
Issue: This article is applicable to the following roducts: Business Suite (Client Security, Server Security and Policy Manager) and Elements Endpoint Protection (Elements EPP for Computers and EPP for Servers) * Is there a way to prevent users from copying data to USB storage devices with the Device Control feature? * Can…
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WithSecure Browsing Protection blocks a safe website
Issue: A harmless web site (URL) is blocked by WithSecure Browsing Protection component. Resolution: If you think that the website is safe and Browsing Protection has a false rating for this page. Please submit a SAS ticket to our WithSecure Intelligence team for analysis. * Select Submit a URL * Insert the website URL *…
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Performance issues caused by WithSecure endpoint products
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
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WithSecure Windows Corporate products installation fails with "Error 1722"
Issue: This article applies to the following WithSecure products: Elements Agent (EPP for Computers and EPP for Servers), Business Suite Client Security and Server Security The WithSecure Corporate product installation fails with the error below: Example error: -- Error 1722. There is a problem with this Windows Installer…
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Can users be prevented from disabling or uninstalling the WithSecure Browsing Protection extension from Google Chrome?
Issue: Can users be prevented from disabling or uninstalling the WithSecure Browsing Protection extension from Google Chrome? Can this be done from the WithSecure Policy Manager Console for Client Security or from the Elements Endpoint Protection Portal for EPP for Computers? Resolution: WithSecure products do not feature…
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Client Security failed to download definition updates from Policy Manager Proxy and Policy Manager Server with "certificate expired" and "untrusted root ca" errors.
Issue: This article applies to the following WithSecure products: Policy Manager Server, Policy Manager Proxy The Client Security failed to download definition updates from Policy Manager Proxy (PMP) and Policy Manager Server (PMS) with "certificate expired" and "untrusted root ca" errors. Host using PMP 2022-02-01…
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Elements EPP for Mac or Client Security for Mac shows "Allow Full Disk access for full protection" on MacOS
Issue: Elements EDR and EPP for Computers (mac OS) or Client Security for Mac shows the following alert notifications: * Allow Full Disk Access for full protection * The computer is not protected The error remains even if Full Disk Access rights have been given.Resolution: You will need to do the following to allow…
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MS Exchange vulnerabilities - September 2022
UPDATE 5th October 2022 Added information related to scanning for the vulnerability with Elements Vulnerability Management UPDATE 4th October 2022 Article updated to explain that hybrid on-premise Exchange / Microsoft Exchange Online solutions, used by many organizations, are still potentially vulnerable. UPDATE 3rd…
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How do I install .NET Framework 4.7.2?
How do I install .NET Framework 4.7.2? The Microsoft .NET Framework 4.7.2 is required to run applications on Windows environments. F-Secure products, such as F-Secure SAFE (as of release 17.6), will require this version of .NET Framework to be able to show the product user interface. Normally, during the installation of…