Product Announcements & Troubleshooting Common Topics

How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support's Dropzone?
How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support's Dropzone?
Browsing Protection extension in Chrome causes all sites to be blocked on first search
How do I submit a large WSdiag diagnostic file via FTP?
Size of the hive.db file under the HiveRoot folder is large and keeps growing on the Windows endpoint client
Can the Elements Business accounts and accesses to the different portals be combined?
Guide to WithSecure Ideas for New Community Users
Obtaining Entra ID User Count for Pricing and User Account Allocation
Why is F-Secure application incompatible with WithSecure Elements Agent or Business Suite Client Security?
Why does RDP connection not work when Application Control rules are active on a Windows server 2022?

When submitting an eorder via WithSecure Partner Portal, the order remains in "In progress" status.

Issue:

When a reseller partner submits an eorder via WithSecure Partner Portal, the order remains in "In progress" status. What to do if this happens?

Resolution:

Initially, just wait a while (up to 30 minutes). If the problem persist, contact WithSecure Support and share a screenshot of the actual order (with the customer details and status visible).

Details for how to contact WithSecure support are available here.