Product Troubleshooting Common topics

Size of the hive.db file under the HiveRoot folder is large and keeps growing on the Windows endpoint client
Can the Elements Business accounts and accesses to the different portals be combined?
Guide to WithSecure Ideas for New Community Users
Obtaining Entra ID User Count for Pricing and User Account Allocation
Why is F-Secure application incompatible with WithSecure Elements Agent or Business Suite Client Security?
Why is F-Secure application incompatible with WithSecure Elements Agent or Business Suite Client Security?
Why does RDP connection not work when Application Control rules are active on a Windows server 2022?
DeepGuard prevented an untrusted application from modifying another process
How to add a user to the Partner Portal for e-Ordering and etc?
Getting an error of "Your login to WithSecure™ Partner Portal failed." when logging into Partner Portal

When submitting an eorder via WithSecure Partner Portal, the order remains in "In progress" status.

Issue:

When a reseller partner submits an eorder via WithSecure Partner Portal, the order remains in "In progress" status. What to do if this happens?

Resolution:

Initially, just wait a while (up to 30 minutes). If the problem persist, contact WithSecure Support and share a screenshot of the actual order (with the customer details and status visible).

Details for how to contact WithSecure support are available here.

Article no: 000018018