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How to transfer or change a corporate customer company from old reseller partner to new?
Issue: How to transfer, move or change a customer company from old reseller partner to a new reseller partner? Resolution: If you are a reseller partner, contact WithSecure Order Services directly by sending an email to their address. The WithSecure Order Services email address can be found in the Partner Portal on the…
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How to transfer or change a corporate customer company from old reseller partner to new?
Issue: How to transfer, move or change a customer company from old reseller partner to a new reseller partner? Resolution: If you are a reseller partner, contact WithSecure Order Services directly by sending an email to their address. The WithSecure Order Services email address can be found in the Partner Portal on the…
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Elements Connector cannot show welcome page after installation
Issue: Elements Connector cannot show welcome page after installation Resolution: By changing Connector port can help to resolve this issue. To change Connector http/https port, you can change registry entry to unused number. > HKEY_LOCAL_MACHINE\SOFTWARE\WithSecure\ElementsConnector>HttpPortNum >…
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"Allow" button for system extension of Elements EPP for Computer (Mac) or Client Security for Mac does not appear in the system menu of macOS 15 or its popup leads to the wrong setting
Issue: The "Allow" button for system extension of Elements Endpoint Protection for Computer (Mac) or Client Security for Mac does not appear in the system menu of macOS 15 Sequoia or its pop-up notification leads to the wrong settings menu. Resolution: To enable the system extension of WithSecure Elements EPP for Computers…
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Elements Connector error "Connection to the update server has failed for address https://guts2.sp.f-secure.com"
Issue: When an Elements Connector's details are viewed in the Elements Security Center portal, the Status page shows the following error notification: * Connection to the update server(s) has failed: https://guts2.sp.f-secure.com Resolution: This error notification is to be expected. The https://guts2.sp.f-secure.com…
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Elements portal shows Malware protection malfunction status for an Elements Endpoint Protection for Mac device
Issue: The device status in the Elements Endpoint Protection Portal shows that the Malware protection status as Malfunction on the Mac device and Overall protection is shown with Malware issue status. How to get this fixed? Resolution: If the MacOS device's malware protection status is shown to be in malfunction status,…
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WithSecure Technical Support Engineer Elements portal access during a support request
Issue: When opening a support request to WithSecure, a Technical Support Engineer may access your Elements company account when handling a support request. Resolution: When opening a support request to WithSecure, the Technical Support Engineer handling your request may need to access your Elements company account to…
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error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Issue: When a user goes to a HTTPS website with their web browser, they get an ERR_SSL_PROTOCOL_ERROR and a message that says the site is not secure. Resolution: The ERR_SSL_PROTOCOL_ERROR occurs because the WithSecure Elements Browsing Protection or Connection Control feature has blocked access to the site, but you do not…
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Security Events reported User name does not reflect what is reported in the Windows Event viewer
Issue: When looking at an forwarded Windows system event from the Events > Security Events page in the Elements portal, the reported user name shown in the Details drop-down does not match what is reported in the file downloaded using the Event XML: Download XML link or the system event itself when looked locally from the…
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OfficeClickToRun.exe was blocked from changing the "withsecure process"
Issue: Elements portal's Security Events page shows that "OfficeClickToRun.exe" was blocked from changing the "fshoster64.exe" process , whereas "fshoster64.exe" can be any WithSecure service is generated. Will selecting acknowledge allow the specific process to run? Or we still need to do manual whitelisting or exclusion?…