WithSecure Elements Endpoint Protection
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DataGuard blocks Snipping Tool as svchost.exe on Windows devices
Issue: DataGuard blocks SnippingTool as svchost.exe on Windows 10 and 11 devices when taking screenshots with the tool. Allowing Snippingtool.exe does not solve the issue. Resolution: When you take a screenshot with Snipping Tool using the Win+Shift+S keyboard shortcut or with the print screen button, it takes the…
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Unable to disable or deactivate VPN Network Protection on Elements Mobile Protection 23.3 for Android
Issue / Symptoms: Elements Mobile protection version 23.3 on Android does not let the user to turn off the VPN network protection feature even if the setting is not locked in the profile. Resolution: This issue will be fixed in Elements Mobile Protection version 23.4. There is a workaround for this issue: Log in to the…
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How do I generate WSDiag diagnostic logs on WithSecure Mac products?
Issue: How do I generate WSDiag diagnostic logs on WithSecure Mac products? Resolution: Please follow the steps below on how you can create a WSDiag logfile on a Mac. * Click on the Withsecure icon on the Menu Bar (top right) * Select 3 horizontal lines. * On the new window, click on Support. * Select Open support tool. *…
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How to create a custom email report for Elements Endpoint Protection?
Issue: How to create a custom email report for Elements Endpoint Protection? How to have an email report include specific information, such as: * Device name * Client version * Assigned profile * Status updated * Malware protection status * Software updates status Resolution: Elements Endpoint Protection has the Email…
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WithSecure Elements EPP firewall is blocking RDP access for computers
Issue: RDP connections for computers are being blocked by WithSecure Elements Endpoint Protection (EPP) firewall. Resolution: The default WithSecure Office (open) firewall rules blocks RDP connection. If you have a current profile where Firewall rule allows RDP access, select the list of devices and assign the profile…
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Licensing and activation in Office 365/Microsoft 365 was blocked by Browser Protection/Web content control in Endpoint protection
Issue: Licensing and activation in Office 365/Microsoft 365 are being blocked by Browsing protection/Web content control. Resolution: Following domains/URL are necessary for Microsoft365/ Office365. Browsing protection category sometimes consider those as Webmail/SNS/Entertainment/etc depending on the site reputation…
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The message "Policy does not require the password" is seen next to the user properties under the device status in the Elements Endpoint Protection Portal
Issue: * The message "Policy does not require the password" is seen next to the user properties under the device status in the Elements Endpoint Protection Portal. What goes wrong with the user on the device in this case? * The issue "Device at risk due to accounts for which password is not required" is showing up in the…
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How to create or generate a WSDIAG diagnostics file on a Windows computer?
Issue: How to create or generate a WSDIAG diagnostics file on a Windows computer? Resolution: Follow the steps below to generate a WSDIAG report. * Click on the Windows Start button * In the list of apps, click on WithSecure * Click on WithSecure Support tools * Click Run diagnostics * Once completed, it generates a file…
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How to renew an WithSecure Elements subscription?
Issue: How to renew an WithSecure Elements subscription? * Elements EPP for Computers * Elements EPP for Servers * Elements EDR for Computers * Elements EDR for Servers * Elements EPP for Mobiles (Mobile Protection) Resolution: If you are an end-customer and have a question related to corporate product renewal,…
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How to transfer existing Elements Endpoint Protection installations from one Elements company account to another
Issue: * User wants to move already existing Elements Agent (EPP for Computers or for Servers) installations from one Elements company account to another * How to change the subscription key that is in use in the Elements Agent locally so that the devices would move to another Elements company account? * I have setup the…