Endpoint Protection

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Accueil

Can I transfer, move or export an Endpoint Protection profile to another company account in the Elements Portal?
Issue: Can I transfer, move or export an Elements Endpoint Protection (EPP for Computers or EPP for Servers) profile to another company account in the Elements Security Center Portal? Resolution: A WithSecure Solution Provider (SOP) partner with partner level access to the Elements Security Center portal can copy a profile…
Erreur : « Impossible d’ajouter l’utilisateur à cette organisation. » lors de la tentative d’ajout administrateur dans le portail Elements
Problème: L'erreur « Impossible d'ajouter cet utilisateur à cette organisation » s'affiche sur la page Gestion > Paramètres de l'organisation > Administrateurs de sécurité lors de la tentative d'ajout administrateur dans le portail Elements. Solution: Cette erreur signifie généralement que l'utilisateur dispose déjà de…
Subscription termination or cancellation request for an existing Elements Evergreen subscription
Issue: Customer or reseller partner would like to cancel an existing Evergreen (SaaS) WithSecure Elements subscription. How to cancel it? Resolution: If you have the product through a reseller partner, you need to contact them and they can request a termination of an existing Evergreen / SaaS subscription. If you are a…
How to change or transfer WithSecure Business Account two-factor authentication to a new authenticator device?
Issue: How to change, transfer or migrate two-factor authentication (2FA) / Multi-factor authenticator (MFA) to a new authenticator device? Resolution: If you still have access to the old authenticator, you can move the authenticator to a new device by logging in with the existing authenticator to the Elements portal.* Log…
How to configure Device control where all of USB devices are blocked unless white-listed by its hardware ID.
Issue: How to configure Device control where all the USB devices are blocked unless white-listed by its hardware ID. Resolution: You can make rules of various USB Classes where you can set the access level to Block and than make a white-list rule to allow the devices by hardware ID. To know various Class please check this…
Unable to change settings in an Elements Endpoint Protection profile in the portal due to the save profile button being greyed out
Issue: Unable to change the settings in an Elements EPP for Computers or Elements EPP for Servers profile in the Elements Endpoint Protection Portal due to the "save profile" button being grayed out. Resolution: The profile editor includes extra validation checks to make sure all settings are complete and correct. If any…
Comment attribuer le rôle d'administrateur Elements - Gestion des identités et des accès ?
Problème: Comment attribuer à un administrateur le rôle d'administration des éléments - gestion des identités et des accès ? Solution: Le rôle d'administrateur Elements – Gestion des identités et des accès (IAM) ne peut être attribué que par un administrateur qui le possède déjà. Si votre entreprise ne compte aucun…
Elements Connector ne peut pas transférer les journaux : erreur « Message trop long ».
Problème: Elements Connector ne peut pas transférer les journaux avec l'erreur « Message trop long ». Solution: Cela se produit généralement lorsqu'on tente d'envoyer un paquet UDP qui dépasse la taille maximale autorisée. Le protocole UDP a une taille de charge utile maximale de 65 507 octets (65 535 octets au total : 8…
Can Elements EPP for Computer firewall rules for Network Isolation firewall profile be used to allow remote access to the device?
Issue: Can Elements EPP for Computer firewall rules for Network Isolation firewall profile be used to allow remote access to the device?Resolution: Yes, as an administrator, you can add extra rules to the firewall profile used by the device if you need to provide extra access to isolated device. For example, you can allow…
How can I configure Elements Endpoint Protection for Computers to scan on computer startup or reboot?
Issue: What rule do I need to configure to scan my computer on startup or reboot ?Resolution: On Elements Security Center profile, navigate to Automated Tasks : 1. Navigate to Security Configurations > Profiles on the sidebar 2. Select the desired profile 3. Go to Automated tasks 4. Make sure to enable automated tasks 5.…