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Le client F-Secure Elements Endpoint Protection n'utilise pas la nouvelle Date d'expiration après le renouvellement de la Clé d'abonnement
Issue: L'Agent F-Secure Elements (EPP pour Ordinateurs ou EPP pour Serveurs) ne prend pas en compte la nouvelle Date d'expiration après le renouvellement de la Clé d'abonnement . Resolution: * Dans le cas où l'abonnement F-Secure Elements Endpoint Protection (Elements EPP pour ordinateurs ou pour serveurs) est renouvelé…
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How to create a company account in the F-Secure Elements Endpoint Protection Portal
Issue: How do I create my company account in the F-Secure Elements Endpoint Protection Portal? Resolution: Follow the steps below to create your company account in the F-Secure Elements Endpoint Protection Portal: 1. In your F-Secure License certificate that was provided by your F-Secure Re-seller, verify to which F-Secure…
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F-Secure Elements EPP for Computers installation fails in a Windows 8 computer with error "This version of Windows is not supported"
Issue: F-Secure Elements EPP for Computers installation on a Windows 8 computer, fails with error "Check System Requirements, This version of Windows is not supported, please make sure you have the right operating system and service packs installed." Resolution: Only Microsoft Windows 7, 8.1 and 10 (all 32-bit and 64-bit…
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F-Secure Elements Endpoint Protection product installation fails with error: "You cannot use the subscription key you entered for this computer anymore."
Issue: When installing an F-Secure Elements Endpoint Protection product (Elements EPP for Computer or for Servers), user encounters an error about the subscription key they are trying to use: * Error: "You cannot use the subscription key you entered for this computer anymore. If you need a new subscription key, contact…
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PSB Server Security/Server Protection installation validation fails with error "The specified subscription number is invalid"
Issue: User receives error "The specified subscription number is invalid" after entering the subscription key for PSB Server Security / Server Protection during installation of PSB Server Security. Resolution: The error takes place when you downloaded the F-Secure Server Security (Business Suite) installer instead or from…
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How do I create a custom F-Secure Elements EPP for Computers or for Servers profile in Elements Endpoint Protection Portal?
Issue: How do I create a custom F-Secure Elements EPP for Computers or for Servers profile in Elements Endpoint Protection Portal? Resolution: Here are instructions on how you can create a custom profile which can be edited in the Elements Endpoint Protection Portal: Creating a custom profile: * Log in to the Elements…
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Unable to install PSB Computer Protection or Server Protection due to .NET Framework 4.7.2 dependency
Issue: * Unable to install PSB Computer or Server Protection due to .NET Framework 4.7.2 dependency. This affects multiple operating-systems, including Windows 7, 8 and Windows 10 and Windows Server. * This can trigger the error: NET Framework of version 4.7.2 or greater is not installed - msi error 1603 during…
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F-Secure Elements Agent GUI displays error: "Your subscription for this device has expired or it has been removed"
Issue: F-Secure Elements Agent (EPP for Computers or EPP for Servers) local user interface displays the error message: "Your subscription for this device has expired or it has been removed" Resolution: Check that the device has not been removed from the Elements Endpoint Protection Portal * Log in to the Elements Endpoint…
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F-Secure Endpoint Protection Software Updater is not installing Citrix, Java and Microsoft Cumulative Update for Windows 10
Issue: F-Secure EPP for Computers or for Servers Software Updater is displaying installation failed, try again for Windows 10 Cumulative Updates. As for Citrix and Java updates, I get a message that manual file download required, how can I fix this? Resolution: If you come across installation errors for Microsoft…
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Moving F-Secure Elements EPP for Computers or for Servers devices to another Elements Endpoint Protection portal
Issue: How to move current F-Secure Elements EPP for Computers or for Servers installations from one Elements Endpoint Protection portal to another without having to reinstall the product? Resolution: The Fs_oneclient_logout tool allows you to log out from the F-Secure Agent on the device, so that you can re-enter the…