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How to reset two factor authentication (2FA) for a F-Secure Business Account (Elements, Partner Portal) user account if the mobile device with the authentication application has been lost
Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center or Partner Portal . How can the 2-step authentication be reset? Elements product portfolio includes the following portals: * F-Secure Elements Endpoint…
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How to change the subscription key of Elements Endpoint Protection Agent via the portal or locally on the device?
Issue: How to remotely change the subscription key of the Elements Endpoint Agent (EPP for Computers and EPP for Servers) via the Endpoint Protection Portal? Resolution: Follow these steps to remotely change a subscription key of a device using the Endpoint Protection Portal: * Log into the Endpoint Security Center Portal:…
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For how long are the items stored in quarantine by F-Secure Elements Endpoint Protection?
Issue: For how long does F-Secure Elements Endpoint Protection (EPP for Computers and EPP for Servers) store files in quarantine and can this time period be adjusted or changed? Is it possible to empty the quarantine of a device remotely from the Elements Endpoint Protection Portal? Resolution: The quarantine storage is…
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Request from F-Secure partner or customer to remove subscription and the company account from the Elements Portal
Issue: Request from F-Secure partner or customer to remove subscription and the company account from the Elements Portal. Resolution: Proceed to contact F-Secure Order Services directly via email and provide them the following information below for deletion: * Company name * Customer number * Subscription key If you are…
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F-Secure Elements Agent shows "could not verify the subscription code" error during installation
Issue: As a user enters the subscription key during installation of Elements Agent (EPP for Computers or EPP for Servers), they receive an error message saying "Could not verify the subscription code. Try again later". Resolution: Check that all the licenses are not in use. * Log in to F-Secure Elements Security…
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How to exclude specific software updates from Software Updater in F-Secure Elements Endpoint Protection?
Issue: How to create an exclusion for a certain software update with the F-Secure Software Updater feature in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers devices? I do not want to have Software Updater installing updates automatically or have the user manually installing the update.…
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PSB 12.x Clients have reached end of support
As part of our ongoing plans to update our portfolio, over the last couple of years we have created modern versions of our Windows products for PSB. As we have replacements that provide even more protection, this means that the older versions are no longer supported. In fact, support for PSB Workstation Security, PSB…
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Protecting Windows Terminal Servers
Customers who have Windows Terminal Servers, or other virtualized desktop environments such as Citrix, can now protect these servers with PSB Server Protection. This client software provides comprehensive protection, which can be managed from the PSB Portal. As the usage pattern of a terminal server provides much more than…
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What should I install if I have previously been using PSB Email and Server Security?
Users of PSB Email and Server Security have typically used the product in one of two ways. Firstly, for protecting their Exchange or Sharepoint server. Customers who have used the product in this way should read this article. Secondly, for protecting their Citrix or Terminal Server environment. This can now be achieved…
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Replacing PSB Email and Server Security with PSB Server Protection, when Exchange support is not needed
If you are currently using PSB Email and Server Security for protecting Citrix servers or Terminal Servers, it is now possible to use the PSB Server Protection product to provide protection, in conjunction with F-Secure Remote Desktop Protection licenses. Your ESS subscription can be changed into a Server Protection…