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How to renew an F-Secure Elements subscription?
Issue: How to renew an F-Secure Elements subscription? * Elements EPP for Computers * Elements EPP for Servers * Elements EDR for Computers * Elements EDR for Servers * Elements EPP for Mobiles (Mobile Protection) Resolution: If you are an end-customer and have a question related to corporate product renewal, modification…
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PSB Management Portal - Software Updates group is missing
Issue: The option to group software updates in the PSB management portal is missing. I used this daily to push program updates (other than Windows) to all my clients. Resolution: The Software Updates list view was changed to be the default mode in 2019 when we deployed 1.0.1178 to production. Visit here for more…
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How to reset two factor authentication (2FA) for a F-Secure Business Account (Elements, Partner Portal) user account if the mobile device with the authentication application has been lost
Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center or Partner Portal . How can the 2-step authentication be reset? Elements product portfolio includes the following portals: * F-Secure Elements Endpoint…
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F-Secure Computer Protection is reporting GUTS2 is not connected.
Issue: F-Secure Computer Protection is reporting GUTS2 is not connected. Resolution: Ensure that our URLs / Domain address are white-listed in your Network premises firewall/router and so do also on the workstation. Hence this will help the workstation to connect to our GUTS2 network, in order to fetch the required updates…
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Subscription termination or cancellation request for an Elements subscription
Issue: Customer or reseller partner would like to cancel a WithSecure Elements subscription, how to cancel? Resolution: If you have the product through a reseller partner, you need to contact them and they can request a termination of a subscription. If you are a reseller partner, you can terminate a license through the…
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How to change the subscription key of Elements Endpoint Protection Agent via the portal or locally on the device?
Issue: How to remotely change the subscription key of the Elements Endpoint Agent (EPP for Computers and EPP for Servers) via the Endpoint Protection Portal? Resolution: Follow these steps to remotely change a subscription key of a device using the Endpoint Protection Portal: * Log into the Endpoint Security Center Portal:…
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For how long are the items stored in quarantine by F-Secure Elements Endpoint Protection?
Issue: For how long does F-Secure Elements Endpoint Protection (EPP for Computers and EPP for Servers) store files in quarantine and can this time period be adjusted or changed? Is it possible to empty the quarantine of a device remotely from the Elements Endpoint Protection Portal? Resolution: The quarantine storage is…
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Request from F-Secure partner or customer to remove subscription and the company account from the Elements Portal
Issue: Request from F-Secure partner or customer to remove subscription and the company account from the Elements Portal. Resolution: Proceed to contact F-Secure Order Services directly via email and provide them the following information below for deletion: * Company name * Customer number * Subscription key If you are…
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F-Secure Elements Agent shows "could not verify the subscription code" error during installation
Issue: As a user enters the subscription key during installation of Elements Agent (EPP for Computers or EPP for Servers), they receive an error message saying "Could not verify the subscription code. Try again later". Resolution: Check that all the licenses are not in use. * Log in to F-Secure Elements Security…
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How to exclude specific software updates from Software Updater in F-Secure Elements Endpoint Protection?
Issue: How to create an exclusion for a certain software update with the F-Secure Software Updater feature in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers devices? I do not want to have Software Updater installing updates automatically or have the user manually installing the update.…