Issue:
As a user enters the subscription key during installation of Elements Agent (EPP for Computers or EPP for Servers), they receive an error message saying "Could not verify the subscription code. Try again later".
Resolution:
Check that all the licenses are not in use.
- Log in to F-Secure Elements Security Center: https://elements.f-secure.com/
- Click on the See more details link in the Endpoint Protection product category
- Go to the subscriptions page and check the number of licenses in use
- Go to the devices page
- Click on the white square on the left side of the device
- Click on remove device from the bottom of the screen
- Try the installation again
- Go to the subscriptions page
- Click on the three dots on the right side of the subscription key
- Choose to Restore devices from blocklist
- Try the installation again
It is also possible that the network is blocking necessary traffic to our services. This community article has more information to help resolve such issues. You can run the Connectivity Tool to check connectivity to the required addresses.
Article no: 000002440