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How to create an Elements Endpoint Protection profile that blocks all internet sites except for selected sites
Issue: How to create a profile for Elements Endpoint Protection (EPP for Computers and EPP for Servers) that blocks every internet website (URLs) except for allowed or whitelisted pages? Resolution: You can block everything except allowed sites by following these steps: * Log in to the Elements Endpoint Protection Portal *…
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How does Network drive scanning work with Elements Endpoint Protection?
Issue: How does the network drive scanning work? Resolution: Scan network drives setting is enabled by default. How does it behave? * Scanning only happens upon execution of (executable) files on the network drive * Basic open / close, copy / paste operations for a file are not scanned Testing with EICAR test file: * The…
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How to export infections report from the Elements Endpoint Protection Portal?
Issue: How can I export the infection report from the Elements Endpoint Protection portal? Resolution: You can export the report the following way: * Login to Elements Endpoint Protection portal * Go to the Reports page * Go to the Infections tab * Click on the Action menu next to Infections (3 dots) * Select Export Report…
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How to exclude file extensions from Real-time scanning via the Elements Endpoint Protection portal?
Issue: How to exclude file extensions from WithSecure Elements EPP for Computers and for Servers Real-time scanning using the WithSecure Elements Endpoint Protection portal? Resolution: Follow these steps to create an Real-time scanning exclusion for specific file extensions: * Log in to the Elements Endpoint Protection…
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How to block users from downloading a specific file format with Elements Endpoint Protection?
Issue: How can I block the download of a specific file type, for example MP4 or EXE, with Elements Endpoint Protection (EPP for Computers or EPP for Servers)? Resolution: EPP for Computers and EPP for Servers have the Browsing Protection feature called Content Type Filtering, which can be used to block specific content…
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How to disable Web Traffic Scanning (Advanced Network Protection) for Elements Endpoint Protection in the portal?
Issue: How to disable Web Traffic Scanning (Advanced Network Protection) for Elements Endpoint Protection (EPP for Computers and EPP for Servers) in the portal? Resolution: The Advanced Network Protection feature is called Web Traffic Scanning in the Computer Protection PSB Portal profile. You can disable or enable it by…
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How to transfer an WithSecure Elements Endpoint Protection subscription to a new device?
Issue: How to transfer or move an Elements Endpoint Protection (EPP for Computers or EPP for Servers) subscription from an old device to a new device? Resolution: To transfer a license from an old device to a new device, you will need to remove the old device from the Elements Endpoint Protection portal to release the…
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How do I create a custom WithSecureElements EPP for Computers or for Servers profile in Elements Endpoint Protection Portal?
Issue: How do I create a custom WithSecure Elements EPP for Computers or for Servers profile in Elements Endpoint Protection Portal? Resolution: Here are instructions on how you can create a custom profile which can be edited in the Elements Endpoint Protection Portal: Creating a custom profile: * Log in to the Elements…
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How to customize the logo used in Elements Endpoint Protection Portal or on the Elements Agent?
Issue: I as an WithSecure Solution provider (SOP) do not know where or how to upload my company logo for my WithSecure Elements customers. I want to have my company logo visible on the Elements Endpoint Protection portal and on the Elements Agent. Resolution: You can customize the WithSecure Elements portal with your logo…
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How to migrate computers from WithSecure Client Security to WithSecure Elements EPP for Computers and from Server Security to WithSecure Elements EPP for Servers
Issue: How to migrate Business Suite Server Security to Elements EPP for Servers for Windows using Policy Manager? Does the server need to be restarted to finish the migration? how to migrate computers from WithSecure Client Security to WithSecure Elements EPP for Computers and from Server Security to WithSecure Elements…