Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

Unable to disable or deactivate VPN Network Protection on Elements Mobile Protection 23.3 for Android

Issue / Symptoms: Elements Mobile protection version 23.3 on Android does not let the user to turn off the VPN network protection feature even if the setting is not locked in the profile.

Resolution:

This issue will be fixed in Elements Mobile Protection version 23.4.

There is a workaround for this issue:

Log in to the Elements Endpoint Protection portal
Go to the Profiles page
Clone the profile named WithSecure mobile (open)
Assign the profile to the mobile devices
Edit the cloned profile
Lock the VPN setting and click Save and publish
Unlock the VPN setting and click Save and publish

Now the users should be able to turn off the VPN Network Protection on their Android devices.