Issue:
- User wants to move already existing Elements Agent (EPP for Computers or for Servers) installations from one Elements company account to another
- How to change the subscription key that is in use in the Elements Agent locally so that the devices would move to another Elements company account?
- I have setup the Elements Agent on a device using an incorrect subscription key and this device is showing up under the Devices view in the incorrect customer account now. How can I move this device back to the correct customer account?
Resolution:
If the Elements Company account is in the same Elements portal (EMEA1, EMEA2, APAC, AMER) you can use the Change subscription feature to change the subscription key of a device:
- Login to the Elements Endpoint Protection Portal with your Solution Provider user account
- Select the Solution Provider level from the scope-selector
- Go to the Devices page
- Filter the devices with the Company name filter
- Select the device(s) to be transferred (a menu will appear)
- Click on Change Subscription
- Select from the available subscription keys and click on Change Subscription again
If the Elements Company accounts are in a different Elements portals, you can use the local fs_onclient_logout tool to change the subscription key and the portal the device is connected to. The fs_oneclient_logout tool allows you to log out from the Elements Agent, so that you can re-enter the subscription key to connect a device to the correct company in the Elements Endpoint Protection management portal. This command-line tool removes the current subscription from the Elements Agent and returns the software to its initial state, before a subscription key was used. The tool can be found and run from the Elements Agent installation folder:
- Open a command prompt with administrator privileges
- Navigate to the Elements Agent installation folder: %ProgramFiles(x86)%\F-Secure\PSB
- Run the tool in the command prompt:
- To log out and register to WithSecure Elements Endpoint Protection Portal automatically, run \fs_oneclient_logout.exe --keycode <subscription-key> . Elements Agent will log out and start using the subscription key that you entered immediately.
- To remove the current subscription key, run \fs_oneclient_logout.exe --nokeycode. Elements Agent will stop working and asks you to enter a new subscription key manually when you open the main view of the application.
- You can switch registered clients between the different Elements portals by specifying one more command line parameter based on the portal name, for example, “--psb1”, “--psb2”, “--psb3”, “--psb4”, “--psbsmieu”. Do not use these parameters if you are not moving clients between portals.
Article no: 000018596