RDP connections for computers are being blocked by WithSecure Elements Endpoint Protection (EPP) firewall.
The default WithSecure Office (open) firewall rules blocks RDP connection. If you have a current profile where Firewall rule allows RDP access, select the list of devices and assign the profile accordingly. If you do not have an existing profile, create a new profile in WithSecure Elements portal profiles and create a new firewall rule manually to allow RDP connection.
If creating a firewall rule to allow RDP access does not fix the issue, make sure that the Block all inbound connections setting is not enabled in the firewall profile. This setting would block all inbound connections even if there is a specific firewall rule in place.
- Steps to create a new profile can be found here
- Go here for steps creating a new Firewall rule in a profile
Article no: 000009496
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