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How to deploy Elements EPP for Computers (Mac) using Intune?
Issue: How to deploy Elements EPP for Computers (Mac) using Intune? Resolution: You could follow the instructions below in order to deploy Elements EPP for Computer (Mac) using Intune to your Mac devices. Note: Make sure that you have added your Mac devices to the Intune Company Portal before proceeding with this…
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How to deploy Elements EPP for Computers (Mac) using Intune?
Issue: How to deploy Elements EPP for Computers (Mac) using Intune? Resolution: You could follow the instructions below in order to deploy Elements EPP for Computer (Mac) using Intune to your Mac devices. Note: Make sure that you have added your Mac devices to the Intune Company Portal before proceeding with this…
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Blocking Android and Apple Device Storage Access with Device Control
Issue: Block the storage of mobile devices with a general ID that allows blocking for all from the same profile. We already had this option active, but it seems that in new versions of Android it is no longer working. Resolution: As for blocking of Android devices, the reason why the Samsung mobile phone for example is…
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Unable to access WithSecure Elements portal from the old f-secure.com address
Issue: Unable to access WithSecure Elements portal from the old elements.f-secure.com or emea.psb.f-secure.com addresses. Connection ends in errors such as: * Hmmm… can't reach this page. (Edge) * This site can't be reached (Chrome) * Hmm. We're having trouble finding that site (Firefox) Resolution: As announced early in…
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How to reset biometric key device registration in the Elements Security Center portal?
Issue: How to reset biometric key device registration in the Elements Security Center portal? For example if a device or computer was reinstalled and the biometric keys for it need to be added again for faster two-factor authentication (2FA) Resolution: Here are the steps on how to reset the biometric keys for a device: *…
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How to enable or disable Tamper Protection feature for Elements Endpoint Protection?
Issue: How to enable or disable Tamper Protection feature for Elements Endpoint Protection? Resolution: How to enable or disable Tamper Protection: * Log in to the Elements Endpoint Protection Portal * Go to the Security Configurations on the left menu * Go to the Profiles page * Click on the profile you want to edit * Go…
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How to enable debug logging for Elements Agent for Mac
Issue: How to enable debug logging for Elements Agent for Mac? Resolution: * Click the WithSecure icon in the top-right corner * Click on the hamburger menu in the Elements Agent user interface and select Preferences * Go to the Support tab in preferences * Click Enable debug logging * Open System settings from the dock *…
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How to disable TLS version 1.0 and 1.1 for Elements Connector in Windows
Issue: How to disable TLS versions 1.0 and 1.1 for Elements Connector? Resolution: You may refer the below steps to disable the TLS 1.0 and 1.1 encryption by using Windows registry editor: * Run Windows Registry Editor (Regedit) as administrator. * Create the following string registry key:* For Elements Connector (Windows)…
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How to remove duplicate Browsing Protection by F-Secure extension from browser for Elements Endpoint Protection?
Issue: After installation of the new Browsing Protection by WithSecure browser add-on / extension, how to make sure that the old Browsing Protection by F-Secure extension is removed from the browsers, so that it doesn't create a pop-up notification for the user to enable the extension? Resolution: For Firefox, you may try…
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I receive error "Could not find subscription key" while adding a subscription key to a company account in the Elements Endpoint Protection portal
Issue: Receiving error "Could not find subscription key" when adding subscription key to an Elements Endpoint Protection company account. Resolution: Check that the subscription key code you ordered is correct for the account you have. If you have a Company Managed subscription key and the company account is placed under a…