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Network addresses for WithSecure Products
For many customers, WithSecure products will function correctly without needing to know which servers the products connect to. However, some administrators tightly control which network addresses they allow their clients to connect to (“Egress control” or “outbound connections”), and it is mandatory that they allow…
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End of Support: 32 bit compatible updates for macOS
End of Support: 32 bit compatible updates for macOSWithSecure will stop providing any 32bit compatible updates for macOS from 30 September 2023. We will continue to provide 64bit compatible updates for supported versions of our products on supported versions of macOS in the future. Background For many years, Apple…
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How do I submit a large WSdiag( formerly FSdiag) file via FTP?
How do I submit a large WSdiag( formerly FSdiag) diagnostic file via FTP? Our customer support may ask you to create and send an WSdiag( formerly FSdiag) file to our technical support. If the file size of your WSdiag( formerly FSdiag) file is larger than 10MB, it is too large to send by email. However, you can upload the…
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Security Alert: Fake mails pretending to come from WithSecure
We wish to inform you of a recent potential cybersecurity risk that has come to light, wherein an individual or group, henceforth referred to as the "threat actor," is impersonating our Chief Financial Officer through the use of the following fraudulent email address: Tom Jansson <headoffice[@]acctlos[.]com>. We strongly…
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Software Updater detects updates that have already been applied, and repeatedly requests for restarts
Issue: The Software Updater feature in Elements Endpoint Protection and Business Suite Client Security detects several updates as missing even if they have already been installed. After each installation attempt the product shows a restart or reboot request. Google Chrome and Mozilla Firefox are among the affected updates.…
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How can a reseller partner decrease or increase the amount of licenses for an existing SaaS subscription?
Issue: How can a reseller partner decrease or increase the amount of licenses for an existing SaaS subscription? Resolution: It is possible to decrease or increase the amount of licenses for an existing SaaS subscription in Partner Portal by following the steps below. * Click the Ordering-tab from the main menu, then click…
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Capricorn Update: May 11th 2023
UPDATE: The Capricorn release was delayed until 11.5.2023 so we could further validate it, to ensure a smoother update for our customers. Updates containing this release start with "Capricorn Engine (2023-05-11_04)", although do note that machines that are powered off may skip this update and take a later one. Later…
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Compromised 3CX desktop app in a supply chain attack
Trojanized versions of the 3CX desktop app (VOIP) are being used in an ongoing supply chain attack. Working with other researchers in the industry, WithSecure Threat Intelligence were able to ascertain that it was almost certain that later versions of 3CX's desktop VOIP application had been compromised by an actor prior to…
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End of Support for Windows 7 and Windows Server 2008
In 2019, F-Secure Business (now WithSecure) communicated that product support for Windows 7 and Windows Server 2008R2 would end in January 2023 for Elements and Business Suite products, in line with Microsoft’s own Extended Security Updates program. These Operating System versions are no longer supported by Microsoft and…
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Upcoming Changes to your WithSecure Business Account
UPDATED 2.3.2023 with the addition of portal.withsecure.com On Wednesday 8th of March at 18:00-20:00 (UTC+2) we will be making some changes to the WithSecure Business Account (formerly F-Secure Business Account), and we would like to introduce these to you in advance, so you are prepared when the change actually happens.…