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Is it possible to add a domain or address as a trusted sender in Cloud Protection for Microsoft 365?
Issue: A lot of emails from trusted senders are quarantined due to including malicious URLs. Is it possible to add a domain or address as a trusted sender in Cloud Protection for Microsoft 365? Resolution: If a lot of emails are quarantined due to malicious URLs from trusted senders, you can add them to the trusted senders…
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Why is Elements Collaboration Protection mailbox shown as "Unavailable" instead of "Unprotected" ?
Issue: We have a client where an email address was deleted (in Office 365). Now, I see in the portal that there is a free license available, but when I try to assign the license to another user, it doesn’t seem to be available. Is it possible that the license is still linked to the deleted mailbox? I also cannot delete the…
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F-Secure Elements for Microsoft 365- SharePoint Protection not all sites are listed.
Issue: SharePoint Protection not all sites are listed on the portal. Resolution: Typically, the Updates to the list of SharePoint sites might take around 6h to be reflected in portal. Article no: 000038806
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How to release quarantined items on Elements Collaboration Protection?
Issue: How to releasing quarantined items on Elements Collaboration Protection Resolution: To release quarantined items: 1. Select Quarantine on the sidebar. 2. On the Quarantine page, select the items that you want to release from the quarantine. Note: You can release up to 200 items at a time. 3. At the bottom of the…
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Collaboration Protection solution in the Elements Security Center shows "no access rights"
Issue: When logging in to Elements Security Center, the Collaboration Protection product subscription section shows "no access rights - You do not have rights to Collaboration Protection content of this organization" for it. Resolution: If you are a customer who just bought Elements Collaboration Protection or a partner…
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How to verify that suspicious inbox rule was removed by user
Issue: Admin received a notification that there is a suspicious inbox rule, advise user to remove the rule. Admin wants to verify that suspicious rule is already removed. Resolution: At the moment Collaboration Protection will only report those suspicious inbox rules but do not list the user's rules, admin needs to check…
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Error "Cannot load the page" during logon to the WithSecure Elements Security Center portal
Issue: Error "Cannot load the page" during logon to the WithSecure Elements Security Center portal at https://elements.withsecure.com Resolution: If you are getting this error page, perform the browser reload using the "Ctrl + F5" keys. Ctrl + F5 is a keyboard shortcut to reloads the web page including the browser cache.…
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How to add Elements Collaboration Protection access rights for admins with existing WithSecure Business accounts?
Issue: How to add Elements Collaboration Protection access rights for admins with existing WithSecure Business accounts (administrators who already have Elements Endpoint Protection, Endpoint Detection and Response, or Vulnerability Management access rights)? Resolution: You can add Elements Collaboration Protection access…
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Collaboration Protection solution in the Elements Security Center shows "no access rights"
Issue: When logging in to Elements Security Center, the Collaboration Protection product subscription section shows "no access rights - You do not have rights to Collaboration Protection content of this organization" for it. Resolution: If you are a customer who just bought Elements Collaboration Protection or a partner…
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How to change Elements Collaboration Protection Exchange mailbox type between user and non-user?
Issue: How to change Elements Collaboration Protection Exchange online mailbox type between user and non-user? Resolution: The mailbox type listed in the Elements Collaboration Protection portal has to do with the type of Microsoft 365 tenant / account itself. There are no settings in Elements Collaboration Protection…