Issue:
When logging in to Elements Security Center, the Collaboration Protection product subscription section shows "no access rights - You do not have rights to Collaboration Protection content of this organization" for it.
Resolution:
If you are a customer who just bought Elements Collaboration Protection or a partner who has received Not for Resale (NFR) licenses, you need to create the first administrator account from the self-register page. When you use the same email address as your current WithSecure Elements account uses, it will simply add the user rights to your account.
You can find the instruction steps and the link to the self-register page here: Quick Start – Elements Collaboration Protection | WithSecure™
If you already have a colleague with Elements Collaboration Protection access rights to your company's account, that colleague can add administrator user rights for you by following these steps:
- Log in to the Elements Security Center
- Navigate to Management > Organization Settings
- Go to the Security Administrators tab
- Click Add administrator
- Enable Collaboration protection access
- Click Next
- Click Add
If you are a partner user (solution provider) who does not see the Elements Collaboration Protection product when you log in to the Elements Security Center, you can ask one of your colleagues who has the Management access rights to the Collaboration Protection solution to add the rights by following the earlier mentioned steps.
If no one in your reseller partner Elements account has Elements Collaboration Protection rights and you do not have any users with Elements Collaboration Protection access rights, open a User Management Assistance support case using the Partner Portal.
Article no: 000013028