Supportartiklar WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portalåtkomst under en supportförfrågan
fel: "ERR_SSL_PROTOCOL_ERROR" efter att ha gått till en HTTPS-webbsida
Rapporterade säkerhetshändelser Användarnamnet återspeglar inte vad som rapporteras i Windows Event Viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organisationers rullgardinslista tom när man försöker lägga till regeln för Elements Endpoint Detection and Response Automated Actions
Ingen testrapport skickas när säkerhetshändelsekällan används för Elements e-postmeddelande och rapport
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Fel: 'Ett fel uppstod när en administratör lades till .' när du skapar en ny administratör i Elements Security Center

F-Secure Elements Agent uninstalls Fortinet Forticlient VPN software during installation

Issue:

When installing F-Secure Elements Agent (EPP for Computers or for Servers) on a Windows computer, it uninstalls a VPN software called Forticlient from Fortinet inc. How to install Elements Agent without it uninstalling Forticlient?

Resolution:

The Elements Agent for Computers and for Servers installer can be run with an additional command line parameter to skip sidegrade (removal of incompatible products) for Forticlient.

Follow these steps to skip sidegrade:

1. Open a Command prompt as an Administrator
2. Navigate with the Command promp to the folder where you stored the Elements Agent installer
3. Run command:


<installername.exe> --skip-sidegrade "Forticlient"

You can also skip sidegrade for every incompatible product by using using "*". For example:


<installername.exe> --skip-sidegrade "*"

Article no: 000005385