Hello Everyone, I am facing an error with installation of Withsecure on couple of PC's. Error is: "Check for Windows updates Could not verify the download server certificates. This could be due to an outdated version of Windows on your system. Update Windows and try installing again." P.S. Windows is updated.
Hello, I have no MDM, I'm trying to use my deployement utility to deploy WithSecure on MacOS platform remotely. I've managed to do it with a lot of tests. My problem is related to adding the profile ID after installation and licence input. After using : /Library/WithSecure/bin/activator --subscription-key…
Hello. We are using WithSecure Elements Agent Version 25.1. For some reason at many clients the hydra db is not updating at the moment for approx. 3-4 days. At some clients it is working. In the "AUA.log" from a example client you see that "Capricorn Engine" or "Sensor Database" is updating but not hydra. Anyone else got…
Hello, I’ve noticed that the patch management for Windows does not offer all the cumulative updates from Microsoft. Today, one of my PCs received KB5053602 (dated March 1st) via Windows Update, while WithSecure didn’t offer anything at all. The only rule I configured in the profile is to block the installation of Windows…
Hello, is it always necessary to reboot a device after the agent installation? Or could the install complete successfully without needing to restart the device? Also, what I understand from the docs is that it could require a restart as it could not, so when does the agent installation require and when not and why? (my…
Hello everyone, Recently using the web content filter, I've encountered a few cases where a certain website was incorrectly categorized. For example, android.com was denied as a paid service, which doesn't make much sense given that we all know that android refers to a mobile operating system. My question is, is it…
Hi. I've enabled Device Control, and now I need to allow some specific USB storage device. As far as I can tell, I need the hardware ID from these devices, but I'm facing some problem. In Windows' Device Manager I'm able to find the device. I tried using various IDs (hardware id, compatible id, parent id etc. per info…
Dear Admin, I have encountered two update failure scenarios with our WithSecure Agent: Picture 1: The update check failed on a local PC at home using a direct ISP connection, even though the status indicates "connected." Picture 2: There is no connection to the security cloud. This means the WithSecure Agent is not…
Using EPP for client and has the device control, Does anyone know how to block the USB from any Data transfer,, done this for USB memory sticks. however, plug a removal hard drive in and can still access in full?
Why in WS Elements Security Center "Device Not Found" after Renewing License, but I checked the status in Client and it is still connected to Central Management.License status remains in use. The Security Event is still running, but the device is not found
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