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Software Updater not updating Zoom Client
Issue: It appears that WithSecure Software Updater does not check if Zoom Client product is up to date.Resolution: The exe installer for Zoom is unsupported since it is a user-specific installation instead of machine-wide (it runs out of AppData within the user profile, does not lay down reg keys in HKEY_LOCAL_MACHINE). In…
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Slowness is caused in several devices if both Box application and WithSecure Elements Endpoint Protection for Computers are installed.
Issue: Several devices become slow if both Box application and EPP for Computers are installed. The issue has started since 1/28, when Box new version 2.25.304 were applied. If Box application is stopped, the issue is solved. If EPP for Computers is uninstalled or disabled, the issue doesn't happen. OS restart doesn't…
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Reformatted device is duplicated in the Elements Endpoint Protection portal after reinstalling Elements Agent
Issue: After reformatting a device and reinstalling Elements Agent, the device is duplicated in Elements Endpoint Protection portal. The Elements Endpoint Protection portal's Devices page shows two devices with the same name. One device is in offline status, but the physical device is actually online. How to reinstall…
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Software Updater unable to download Java updates
Issue: Software Updater is unable to download Java updates. Trying to use the same download link that is written in the logs leads to an error, so it can't be used manually.Resolution: Oracle has changed the way Java is licensed. A side effect of this is that Java updates can be downloaded only from the vendor's server…
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Remove permanently button grayed out when multiple devices are selected in the Elements Endpoint Protection Portal Devices list
Issue: When multiple devices have been selected in the Elements Endpoint Protection Portal Devices list, only Move to blocklist can be selected while Remove permanently has been grayed out.Resolution: This is by design. The Move to blocklist will remove the device from the list, release the license and move the device to…
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Unable to import multiple mobile devices from CSV-file to Elements Endpoint Protection portal
Issue: I get the following error: "failed to invite multiple devices via CSV file!", when trying to invite multiple devices to Elements Endpoint Protection portal for Elements EPP for Mobiles (Mobile protection).Resolution: Make sure you are importing the details in the following CSV format: <owner email>;<owner last…
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Unable to install Elements Agent due to .NET Framework 4.7.2 dependency
Issue: * Unable to install Elements Agent (Elements Endpoint Protection Agent) due to .NET Framework 4.7.2 dependency. This affects multiple operating-systems, including Windows 7, 8 and Windows 10 and Windows Server. * This can trigger the error: NET Framework of version 4.7.2 or greater is not installed - msi error…
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Trojan:W32/GenInflated.B infection shown for PowerAutomateDesktop adaptivecards.dll
Issue: Elements Endpoint Protection portal's Security Events page shows Trojan:W32/GenInflated.B infection name for: * C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\DeliveryOptimization\Cache\6b9a4d43-a587-4b92-882f-398e6d291cb5\content.bin\[50] PowerAutomateDesktop-11.2401.31.0-x64.msix\[1]…
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Trying to reset user account password for the Elements Portal/Business Account but no email is sent
Issue: Trying to reset user account password for the Elements Portal/Business Account but no email is sentResolution: If you don't get an email message when using the forgot password function in the Elements portal/Business Account try the following:* Check that you are using the correct username or email address. * Clear…
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The folder fs-capricorn in Windows temporary folder fills up hard drive
Issue: When Windows Endpoint client is installed, in C:\Windows\Temp\, the folder fs-capricorn fills up hard disk with files named AV-malware-names until there is no free space left.Resolution: The files in the fs-capricorn folder are normally deleted when the computer is shut down. Unexpected system crashes can cause a…