Documentation Updates - 3 January 2024

LiselotteP

Listed below are the latest updates to the WithSecure knowledge base:

📝TIP: Consider following this Category to be notified about future posts.

New articles:

Announcements:

Vulnerability Management API: Users management Endpoint Removal

What's New in Elements: October 2024

Release to Manufacturing: Business Suite 16 service releases

WithSecure Elements Technical Trainings available for everyone

New Feature - Suppress XDR BCDs based on Device Labels

What's New in Elements: November 2024

Release to Manufacturing: Client Security for Mac 16.02

Release to Manufacturing: Elements Agent for Mac 24.6

Endpoint Detection & Response:

EDR sensor for Windows endpoint is shown as disabled in Elements security Center

Endpoint Protection:

OfficeClickToRun.exe was blocked from changing the "withsecure process"

Security Events reported User name does not reflect what is reported in the Windows Event viewer

error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page

WithSecure Technical Support Engineer Elements portal access during a support request

Business Suite:

Error: "The keycode that you entered is not valid" when trying to export an installation package for Client Security or Server Security

Where can I find the key code for the latest version of my Business Suite software?

Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken

Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken

Warning message of "This installer version is going to be obsoleted at the end of year 2024" during the installation of Linux Security 64

Common Topics:

Can the Elements Business accounts and accesses to the different portals be combined?

Size of the hive.db file under the HiveRoot folder is large and keeps growing on the Windows endpoint client

Updated articles:

Endpoint Detection & Response:

Elements Endpoint Detection and Response (EDR) detects a safe application. How to whitelist the detection?

EDR sensor for Windows endpoint is shown as disabled in Elements security Center

Endpoint Protection:

How to create a company account in the Elements Endpoint Protection Portal

Why is a customer company or a subscription key not visible in the Elements Security Center in a reseller partner's account?

How do I create a custom WithSecure Elements EPP for Computers or for Servers profile in the Elements Portal?

How to create an Elements Endpoint Protection profile that blocks all internet sites except for selected sites

How to create a custom email report for Elements Endpoint Protection?

How can I disable or turn off all security features of WithSecure Elements Endpoint Protection for Computers and Servers?

How to deploy Elements EPP for Computers (Mac) using Intune?

How to reset the host UID of a WithSecure Elements Agent device?

OfficeClickToRun.exe was blocked from changing the "withsecure process"

Security Events reported User name does not reflect what is reported in the Windows Event viewer

error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page

WithSecure Technical Support Engineer Elements portal access during a support request

Business Suite:

What updates channels are needed for WithSecure clients in a closed environment?

"Customer number is invalid" error when registering or logging in to Policy Manager Console

How can I exclude certain update from Software Updater in Policy Manager?

Error: "The keycode that you entered is not valid" when trying to export an installation package for Client Security or Server Security

Release to Manufacturing: Business Suite 16 service releases

Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken

Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken

Collaboration Protection:

How to add trusted email sender in Elements Collaboration Protection?

Common Topics:

Can the Elements Business accounts and accesses to the different portals be combined?

Cloud Protection for Salesforce:

Cloud Protection for SalesForce - Calling a Future Method from a Future Method