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EDR sensor for Windows endpoint is shown as disabled in Elements security Center

Issue:

EDR Sensor Disabled status is shown in the Elements Security Center for a device even after uninstall/re-installation.

Resolution:

If EDR sensor status is shown as disabled in the Elements portal's Devices page, make sure that the EDR Sensor is enabled in the profile that is in use on the device:

Log in to the Elements Security Center portal
Navigate to the Security Configurations > Profiles page
Open the profile that is in use on the device
Go to the General settings page
In the Integrations section, make sure that EDR Sensor is set as enabled
Click Save profile

If the issue persists, check that the following registry entries have administrator permissions:

Registry

HKEY_USERS\S-1-5-20\SOFTWARE\Microsoft\SystemCertificates\CA

Permission

“Local Service” and “Network Service”

This is most probably caused by system roll back software.

Article no: 000013830