Product Announcements & Troubleshooting Extended Detection and Response Endpoint Detection and Response

After installing Elements Agent client with EDR subscription, the message "Device sensor is not operational" show up
How to configure Elements Endpoint Detection and Response alert email ONLY to be sent when severe or high risk level happened?
EDR sensor for Windows endpoint is shown as disabled in Elements security Center
How to test the Elements Endpoint Detection and Response sensors?
What data does the WithSecure Elements Endpoint Detection and Response sensor collect?
WithSecure and the MITRE “Turla” results
Changes in the new Broad Context Detection (BCD) details view
Changes in EDR Automated responses
Improvements in Broad Context Detection handling
How to activate WithSecure Elements Endpoint Detection and Response when using Policy Manager?

EDR sensor for Windows endpoint is shown as disabled in Elements security Center

Issue:

EDR Sensor Disabled is shown in Elements Security Center even after uninstall/re-installation.

Resolution:

Giving following permission to registry in administration right.

Registry


HKEY_USERS\S-1-5-20\SOFTWARE\Microsoft\SystemCertificates\CA

Permission


“Local Service” and “Network Service”

This is most probably caused by system roll back software.

If you experienced the issue in April 2025, avoid using the Early Access group with the Elements Connector until a fix is available.

Article no: 000045901