Citrix sessions left open due to Server Security system tray icon on end-user desktop - WithSecure Community
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<h3 data-version="7" data-article="000014850" data-id="issue">Issue:</h3>
<p>When launching Citrix sessions/applications, the Business Suite Server Security or Email and Server Security system tray icon will also appear on the end-users machine, and will remain on the machine after closing the Citrix application. The F-Secure process for the user needs to be closed separately from the Citrix side to fully terminate the session.</p>
<h3 data-id="resolution">Resolution:</h3>
<p></p><p>To hide the system tray icon for Server Security 15 and later, disable the Show local user interface setting via Policy Manager:</p>
<ol><li>Log in to Policy Manager Console</li><li>Select a host or policy domain from the domain tree</li><li>Go to the <b>Settings </b>tab</li><li>Go to the <b>Windows > Centralized management </b>settings page</li><li>Scroll down to the <b>Local user interface </b>section</li><li>Uncheck the <b>Show local user interface</b> setting</li><li>Distribute the policy <b>(Ctrl + D)</b></li></ol><p>(<b>Note:</b> If needed, the administrator can open the user interface after changing Show local user interface setting. The administrator can run the fsmaincorporate.exe executable from the product installation folder: <i>C:\Program Files (x86)\F-Secure\Server Security\ui\fsmaincorporate.exe</i>)</p>
The icon appears due to Citrix Seamless Configuration Settings. More information is available from the following link from Citrix:<br><br><a rel="nofollow" href="https://support.citrix.com/article/CTX101644">https://support.citrix.com/article/CTX101644</a><br><br>One option to test is to disable the Citrix tray icon agent, which can be done by adding the following registry key to every VDA machine:<br><br><b>HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Citrix/wfshell/TWI <br>SeamlessFlags:REG_DWORD = 0x20</b><br><br>It is strongly recommended to familiarize yourself with the information from Citrix before testing the solution, and to do a small-scale test before deploying any changes to production.
<p>Article no: 000014850</p>
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