Issue:
When migrating from Business Suite (Client Security or Server Security) to Elements Agent with the bs2elements.jar installation package, the installation status is stuck in "in progress" status in the Policy Manager Console's Installation > Policy-based installations table.
Resolution:
It is normal that when you are migrating from Business Suite (Client Security or Server Security) with the bs2elements.jar installation package that the Status on the Policy-based installations table stays in "in progress" status. This is because when the Client Security or Server Security clients are uninstalled during the migration, they stop reporting to Policy Manager Server as soon as the uninstallation and therefore they never report back with a "success" status. The same happens when policy-based uninstallation operation is sent to the clients from the Policy Manager Console.
To make sure that the migration has succeeded, you need to check from the Elements Security Center portal's Environment > Devices page if the clients have appeared there.
Article no: 000009316