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PSB Workstation Security to PSB Computer Protection channel upgrade.
Issue: Is it possible to re-enable the channel upgrade function for workstations in the PSB portal? I can't change the date beyond April 2019. Resolution: It is not possible to re-enable the PSB Workstation Security to PSB Computer Protection channel upgrade. You need to perform the upgrade manually. If you have a high…
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F-Secure PSB Server Security installation displays error "The subscription key you entered cannot be recognized."
Issue: Error: "The subscription key you entered cannot be recognized." after entering subscription key during F-Secure PSB Server Security installation. Resolution: If you get the "The subscription key you entered cannot be recognized." error when entering your subscription key during installation, check the following: *…
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F-Secure FSAVD process causing high CPU usage when using Microsoft Outlook in Mac OSX.
Issue: * process FSAVD is causing a significant amount of CPU usage while Outlook is running Resolution: You can run the following commands in the Terminal to exclude Outlook from scanning: * echo "/Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook" | sudo tee -a…
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PSB Computer Protection user interface breaks after setting http proxy settings
Issue: There is an issue with the Computer Protection UI after setting an http proxy in the program settings. The proxy was set with the following format: http://username:password@<IP-Address> After setting the proxy address and closing the Settings window, the F-Secure icon goes missing from the system tray. It is also…
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F-Secure PSB Computer Protection shows "check that your internet connection is working" error after entering subscription key
Issue: F-Secure PSB Computer Protection shows "Check that your internet connection is working and try again" error after entering subscription key during installation. Resolution: If you are connected to the internet and still getting the "Check that your internet connection is working and try again" error message during…
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F-Secure PSB Computer Protection Web traffic scanning feature is blocking an internal server or website
Issue: * If the Web Traffic Scanning feature is enabled in PSB Computer Protection, the connection to an internal server or website is really slow or fully blocked. * Software that connects to the internal server hang up or freeze. * Disabling Web Traffic Scanning feature fixes the connection issues. Resolution: The…
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Unable to set time for Scheduled scan in PSB portal
Issue: It is not possible to set a time (hours and/or minutes) for a scheduled scan in the PSB Portal. * If only the scanning time is modified, the option to save and publish the profile never appears * If other settings are modified as well as the scanning time, it is possible to save and publish the profile. However, the…
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Channel upgrade from F-Secure PSB Server Security to PSB Server Protection does not start the upgrade on the servers
Issue: After enabling the channel upgrade feature from the subscriptions page in PSB Portal, the F-Secure PSB Server Security installations are not upgraded to F-Secure PSB Server Protection. Resolution: If you have PSB Server Security installed on the server and it is not upgrading to PSB Server Protection - Here is a…
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How can I verify which host is still installed with PSB Workstation Security via PSB Portal?
Issue: I would like to find out which hosts are still installed with PSB Workstation Security in the PSB portal Resolution: You can filter the hosts by Product type in the F-Secure PSB portal to find which hosts are installed with PSB Workstation Security. Steps: * Log in to PSB Portal * Click Devices * Click on the…
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Disclaimer is not added to TNEF mails with empty body
Disclaimer is not added to TNEF mails with empty body Disclaimer is not added to TNEF-encoded mails with empty body, having no text and no attachments. This problem occurs only on Microsoft Exchange Server 2007.