Product Announcements & Troubleshooting Extended Detection and Response Endpoint Protection

How to transfer or change a corporate customer company from old reseller partner to new?
Elements Connector cannot show welcome page after installation
Elements Connector error "Connection to the update server has failed for address https://guts2.sp.f-secure.com"
Elements portal shows Malware protection malfunction status for an Elements Endpoint Protection for Mac device
WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report

Messages may not be scanned when Exchange is moved from one cluster node to another

When the Exchange cluster groups are moved from one node to another while the product is running in an Active-Passive cluster environment, the F-Secure Anti-Virus for Microsoft Exchange service can be down for a short period.

While the service is down, some e-mail messages may not be scanned on the transport level. However, all e-mail messages and attachments are scanned without interruptions on the storage level.