Product Announcements & Troubleshooting WithSecure Elements Endpoint Protection

"Allow" button for system extension of Elements EPP for Computer (Mac) or Client Security for Mac does not appear in the system menu of macOS 15 or its popup leads to the wrong setting
Elements Connector error "Connection to the update server has failed for address https://guts2.sp.f-secure.com"
Elements portal shows Malware protection malfunction status for an Elements Endpoint Protection for Mac device
WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)

Overall statuses of mobile devices in the F-Secure Elements Endpoint Protection portal

Overall statuses of mobile devices in the F-Secure Elements Endpoint Protection portal

Icon	Overall Status	Description
	Not yet connected	The mobile device has been added, but it hasn't connected to the portal.
	Not connected	The mobile device has been added, but it hasn't connected to the portal.
	Activated	The Freedome for Business app has been installed and activated for the mobile device, and the license has been registered.
	Disconnected	Applies only to devices installed from external MDM. The last VPN connection has been more than 7 days but less than one month ago.
	Never connected	Applies only to devices installed from external MDM. This status is shown when the device hasn't connected at all within 7 days after it was added to F-Secure Elements Endpoint Protection. The device can be removed or re-installed.
	Resend required	This status is shown when the device hasn't been activated within 7 days after it was added to F-Secure Elements Endpoint Protection. The installation email can be resent or the device can be removed.