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Spam filter is not behaving correctly in Email and Server Security
Issue: Multiple issues observed: * SPAM emails are coming through * Emails that are wrongly quarantined, cannot be released * The usual SPAM emails in Quarantine are missing * Cannot quarantine messages Resolution: You can use different approaches to troubleshot the problem. Here are few approaches how to make sure your…
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What services are installed with F-Secure Linux Security 64, and what are they for?
Issue: This is the list with descriptions of the services installed for F-Secure Linux Security 64. Resolution: This information can be changed without notice.(06/Aug/2019) f-secure-baseguard-accd.service Responsible for receiving access permission requests from the kernel through the fanotify API. It can grant access…
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Offload Scanning is not available "No scan modules loaded" error
Issue: * F-Secure scan modules for Server Security Premium 12.11 Build 103 are not loaded on the terminal servers. The FSAUA reset tool has already been already executed without success. The server is running on Windows Server 2012 R2. * When performing a manual scan the error "No scan modules loaded" appears. Resolution:…
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When will a newer version of F-Secure Client Security for Mac be released that supports MacOS Catalina (10.15)?
Issue: When will a newer version of F-Secure Client Security for Mac be released that supports MacOS Catalina (10.15)? Resolution: A new version of F-Secure Client Security for Mac 13.12 was released on 29th of October. It has support for MacOS Catalina 10.15. Client Security for Mac 13.12 installation file is available on…
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Password protected attachments are dropped by F-Secure Email and Server Security
Issue: Why is F-Secure Email and Server Security dropping password protected attachments? Resolution: If password protected attachments are being dropped from emails, you should review actions that are taken when emails include archived files. You can review and change the settings by following these steps: * Log in to the…
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Our Internal email attachments are blocked by F-Secure filter even if strip attachment rule is deactivated
Issue: Strip attachments for internal emails are being filter by F-Secure Email and Server Security, though the strip attachments option is turned off. Resolution: Th email direction is based on the Internal Domains and Internal SMTP senders settings and it is determined as follows: * Email messages are considered internal…
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Does Server Security upgrade from 12.11 to 12.12 require a reboot of the server?
Issue: Does the server need to be rebooted after installing upgrade from (Email and) Server Security version 12.11 to 12.12? Resolution: When upgrading F-Secure Server Security 12.11 to 12.12, a reboot is not required for these upgrades to take effect. When creating the installer you will be given the choice between…
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How can I get a new F-Secure Client Security or Server Security license certificate?
Issue: Our current license certificate does not contain the most recent subscription information or license keys. How can I get an updated license certificate which includes the license keycodes required for when installing or updating to the newest product versions? Resolution: To get a new license certificate, proceed to…
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What are the default values for the F-Secure Anti-Virus for Microsoft SharePoint Content Scanner Server advanced settings?
Issue: What are the default values for the F-Secure Anti-Virus for Microsoft SharePoint Content Scanner Server advanced settings? Resolution: The default values for the settings are: * Number of concurrent transactions = 5 * Connection timeout = 900 * Working directory = temp * Error handling on download = Allow * Error…
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How to upgrade or install F-Secure Email and Server Security 14.00?
Issue: How to upgrade or install F-Secure Email and Server Security 14.00? Resolution: F-Secure Email and Server Security 14.00 is no longer distributed as an stand-alone executable installer. You can download the F-Secure Email and Server Security 14.00 jar file from our downloads page, import on the F-Secure Policy…