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What is considered "new infection" in the Policy Manager Web Reporting view?
Issue: What is considered "new infection" in the F-Secure Policy Manager Web Reporting view? Resolution: * Log on to your Policy Manager Console * Select the Policy domain or Host you want to edit * Switch to the Alerts tab * Every item in the list, which is not marked as "read" will be considered as "new" in the Web…
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How to export the Device Control hardware devices list in Policy Manager in CSV format?
Issue: How to export the Device Control hardware devices list in Policy Manager in CSV format? Resolution: Follow these instructions to export the Device Control hardware devices table as CSV: * Highlight the policy domain from the Domain Tree * Go to the Settings tab and select Advanced View * Navigate to F-Secure Device…
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How can I block access to a particular file using Application Control?
Issue: * Is there a way to block users from accessing or running a specific file with Business Suite products such as Client Security and Server Security? * Can you for example block C:\Temp\temp.do or even the WithSecure Uninstallation Tool? Resolution: With the help of Application Control file access rules, the admin can…
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How does the "Protect the Hosts file" security feature work?
Issue: How does the Protect the hosts file security feature work with Client Security on a Windows host? What happens to an already modified hosts file when Client Security is installed? Resolution: The Protect the Hosts file security feature monitors if there have been any changes made to the hosts file in a Windows…
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WithSecure Client Security or Server Security push installation failed with Error code 5
Issue: When trying to deploy WithSecure Client Security or Server Security installation from the Policy Manager Console via Push Installation method , user receives error code 5. Resolution: Error code 5 means that the host was reachable, but the access from the instructing system / account was denied. Verify these points,…
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What user account should I provide for the web user interface access when executing command /opt/f-secure/fsav/fsav-config on Linux Security 11.x?
Issue: Question 1: What user account should I provide for the web user interface access when executing command /opt/f-secure/fsav/fsav-config on Linux Security 11.x? Question 2: Are there any commands to run before and create a user? Question 3: Is there a default user created by WithSecure ? Resolution: Answer 1: The user…
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Delphi debugger process crashes with F-Secure Client Security installed
Issue: With F-Secure Client Security installed in the host, the Delphi debugger process does not work or crash Resolution: We recommend to do the following workaround: * Add the exclusion for the Delphi software executable (for example, C:\Program Files (x86)\Embarcadero\Studio\17.0\bin\bds.exe, etc.) in DeepGuard under…
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Policy Manager for Linux - No X11 DISPLAY variable was set, but this program performed an operation which requires it
Issue: I installed Policy Manager Server for Linux v14.20 on CentOS v7.7. I have installed the same Policy Manager console version. I cannot connect to Policy Manager Server using Policy Manager console. The F-Secure Policy Manager Server service is running. Resolution: Check if your Policy Manager console is started from…
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Files detected as "Password Protected" when scanning them on Linux Security
Issue: When I run the command fsav [path/file] the command returns "ERROR: Password protected file" Resolution: "Treat password-protected files as safe" setting on WEBUI has been disabled. This means that a message of "Password protected file" will be output every time such files are being scanned. By default, the setting…
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Will the WithSecure Manager autodiscovery feature work if hosts located in different subnets or domains?
Issue: Will the WithSecure Policy Manager autodiscovery feature work if hosts located in different subnets or domains? Resolution: There should be no issue for WithSecure Policy Manager to autodiscover NT Domains to detect the hosts as long as; 1. The hosts can communicate to the Policy Manager Server 2. There is no block…