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List of all Withsecure processes and the folders they are located in a Windows system
Issue: System administrator needs a list of all Withsecure processes and the folders where they are located in a Windows system Resolution: You can create a list of all WithSecure processes and where they are located in a Windows system by following these steps: * Open Command Prompt with administrator rights * Run the…
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Is it possible to monitor or track user web activity with WithSecure Endpoint Protection products?
Issue: Is it possible to do tracking or monitoring of user web activity with WithSecure Endpoint Protection product? Such as bandwidth usage or which web pages users have visited? Resolution: Due to privacy laws, WithSecure Endpoint Protection products do not store a user's private activities, such as web pages the users…
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How to release or remove a file from quarantine via the local client user interface?
Issue: How to release or remove a file from the Quarantine list via the client's Graphical User Interface (GUI)? Resolution: Note: These instructions are valid for: * Business Suite Client Security 14 and later * Business Suite Server Security 14 and later * Elements Endpoint Protection (EPP for Computers and EPP for…
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Application blocked by DeepGuard as rare application
Issue: Application blocked by Deepguard as rare application with alert "DeepGuard blocked an application because it is not commonly used" or "DeepGuard blocks a rare application" Resolution: Submit the application to our Labs to investigate the file. Open a ticket on the following…
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How to create browser debug log
Issue: Browser is showing strange behavior. R&D needs to get debug file from browser. Resolution: Google Chrome * In the browser, at the top right, choose Customize and control Google Chrome. * Pause on More tools, and then choose Developer tools. * With DevTools open in the browser, choose the Network panel. * Select the…
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WithSecure product installation fails due to error: "F-Secure Hoster (Restricted) failed to start"
Issue: This articles applies to the following WithSecure products: Client Security, Server Security, Elements EPP for Computers, Elements EPP for Servers The WithSecure installation fails and I see windows system event log shows error message: "Error 1920. Service 'F-Secure Hoster (Restricted)' (fsnethoster) failed to…
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IMPORTANT: Windows 7 SP1 and Windows Server 2008R2 MUST be patched to maintain protection
Issue: Windows 7 SP1 and Windows Server 2008R2 MUST be patched with KB4474419 to maintain protection due to changes made by Microsoft related to driver signing. If patch KB4474419 is not installed, the F-Secure client will fail to install updates and request for restart / reboot. The product user interface will show a…
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WithSecure product installation fails with error "Could not validate the server certificates and create a secure connection to the service. Make sure that your Windows has the latest updates and try again."
Issue: * I verified that Windows has the latest updates installed, but still F-Secure product installation fails due to error "Could not validate the server certificates and create a secure connection to the service. Make sure that your Windows has the latest updates and try again.". What can I do? * The installation fails…
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How to submit a false positive or negative sample file or URL to WithSecure
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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WithSecure consulting services for Payment Card Industries (PCI) and Data Security Standard (DSS)
Issue: Where can I view WithSecure consulting services for Payment Card Industries (PCI) and Data Security Standard (DSS)? Resolution: You can visit our website below for WithSecure consulting services regarding Payment Card Industries and Data Security Standard (DSS)…