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Desktop Remote Location Locking
Hi everybody, I’d like to remotely lock a colleague’s computer, which is likely lost. Initially, I want to lock it to give us a chance to recover it, and then proceed with a remote wipe if we can’t locate it. Does WithSecure offer these features, and if so, how can I implement them? Thanks very much. Yoh from France
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Unable to export msi: the package you are exporting is outdated
Hi, I try to export an msi from the PM then get an error "The package you are exporting is outdated…" and are redirected to the WithSecure downloads. We've inported the most recent wscs-16.01.275.jar in the PM (16.10.99383). PM runs on Linux, PMC on Windows. Is there a solution for this? Kind regards, Sebastiaan
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Characters for naming profiles
I recently renamed the profiles I have in my magnament console and noticed that synchronization with the agents took longer than usual, which is why I had a doubt about whether there is any limitation. In my case it would be with the numbers at the beginning and the "_" and "." characters. For example:…
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Network Scan for Unmanaged Devices
Hello everyone, As a distributor for Romania, Bulgaria, and surrounding regions, we have a question regarding device visibility and management: Is there currently an option to scan the local network for unmanaged workstations or servers, by leveraging endpoints/servers that already have the WithSecure client installed? If…
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Show Reboot status and system uptime
The Device View > Show History > Reboot needed shows only the date and time when the reboot needed flag was set. However after restarting the system it´s not obvious that this status is gone. There is the "Reboot needed" status in the device overview, but that status seemed to not update properly with the true system…
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Blocking Cumulative Updates in Patch Management
Hello, I would to block an update from Microsoft with ID KB5063878 in Patch Management, how can i do this, Can you tell me how can i do this please i just skip install auto : regards
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Unable to Modify or Clone Profiles in WithSecure Portal Despite Admin Rights
Hello, I'm encountering an issue in the WithSecure Elements console: Despite having full administrative rights on Collaboration Protection and full modification access for both servers and endpoints, I'm unable to modify, clone, or create new device profiles. Observed behavior: When attempting to edit any existing profile,…
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Changing layout of the Browsing Protection reminder
I would like for the WithSecure team to change the way users are reminded to activate their browser security extensions. I believe the current process is too confusing for the average user to actually do it. This would lead to many tickets to IT, asking to stop the reminders… Picture this: When activating the "Remind user…
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Add "veeam" client products to patch management
Please add the following client installed products to the patch management of EPP: Veeam Agent for Microsoft Windows Veeam Agent for MacOS
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DeepGuard blocking OfficeClickToRun.exe (SHA1: 1138d69cd...) across multiple endpoints
Hello WithSecure Support, We are facing a widespread false positive issue on multiple Windows endpoints in our organization, caused by DeepGuard's behavioral detection engine. The component being blocked is the official Microsoft Office updater: File name: OfficeClickToRun.exe Version: 16.0.18827.20164 SHA1 hash:…
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Withsecure Browser Extension issues with google search results in Google Chrome
Hello As the title suggests... For a few days now, we've been experiencing issues related to the Withsecure extension in Google Chrome when displaying search results through the Google search engine. We have the navigation filters enabled, including the social media filter, for example, and when a search is performed with…
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NMap and EDR
Hello it is normal for a client protected with EDR to not signal and block that NMap has been used? Thank yoi
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Operating system licensing status field / Betriebssystem Lizenzierungsstatus Feld (Windows,etc)
It would be useful, especially if you have a lot of devices in the Elements Portal, to have a field with an overview of the licensing status. This would allow you to easily filter out which devices have a Windows license and which don't. Original post: Hallo zusammen, es wäre praktisch, vor allem wenn man viele Endgeräte…
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Unmanaged devices last user
Im pretty sure there was a "last user" column in unmanaged devices list. Can we get that back? It was very useful in some enviroments.
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Application Control
Hello In WithSecure Elements Secutity how can I create a whitelist of programs not controlled by application control? Or indicate that a mistakenly blocked program is trustworthy? Thank you.
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Automating Import of Existing Firewall Rules into the Console
Hello, We’d like to share a suggestion related to firewall management within the WithSecure console. In many environments, clients already have firewall rules enforced through GPO. Currently, replicating these rules manually into the WithSecure firewall is a time-consuming and error-prone process. Would it be feasible for…
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Alert emails
Hello In WithSecure Elements Secutity how can I make sure that any problem is notified by email? Also, is it possible to set a custom block page when browsing blocked categories? Thank you
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Updates distributed by Elements Connector
I have a question about how the Connector works. For example, if I install and configure the Elements Connector on a Linux PC and then use it in all profiles for Windows and Linux, will the Connector work for updating definitions on both operating systems, or will it only be effective for Linux? If I want to update Windows…
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fsaua-update_32.exe doesn't work
Hello, with F-secure 15.30, I used fspm-definitions-update-tool to download the updates and I installed them offline with fsaua-update.exe. This worked very well. Since migrating to WithSecure 16.01, I've been using the new version of fspm-definitions-update-tool, which also works well. However, the new fsaua-update_32.exe…
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Which KB needed for Withsecure Elements EPP on Windows 10 v1909?
Hello everyone. I have an environment composed of several workstations with Windows 10 Pro v1909 and for compatibility reasons with an application developed internally can not be updated at the moment. When installing Withsecure on these stations i see from cloud manager that they appear unprotected, a warning that says…
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Can do something to withsecure agent currently works on windows 7 computers
I understand that Windows 7 is no longer support, but even without updates the agent should work and be able to stay active with the virus database… like a basic protection? I have several computers with Windows 7 professional that i can't renew, since the minimum patch level of 29.2.2024 update that mandates ACS was…
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Upgrade PM from 15.30 to 16.02
Hello everybody, Is there any administrative guide could help me to upgrade the PM suite ? In the previous upgrade I did not uninstall old version, but there was the same path. Someone help me please ? Thanks
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Network location triggers for WFH
I am trying to setup automatically changing firewall profile depending on the users location. There does not seem to be a good trigger type for a home user since most of them have the default setting for DNS, DHCP and gateway set to 192.168.1.1 What would be a secure solution for this? P.S. I need to open RDP port in home…
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Update to 16.0 Policy manager. Unable to login
Hello !! I just installed the new version of policy manager, 16.0. I'm unable to connect to the console. Running the server status i obtain this : Anyone has this issue previously ? Kind regards, Nicolas, Support IT PASTEUR
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Format of realtime scan folder excludes?
My employer has given me a Windows computer with WithSecure™ Elements Agent running. I have observed that when the realtime scan feature is running, some C++ builds I run fail with randomly appearing Access violation and other similar error messages. I would like to solve this problem by excluding the folder structure…
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Software updater failing and trying to install older version
Hello I don't know if this is the correct place for it or if I should send a ticket, but I've noticed the SU failing in some places. Example one would be eID software 22.11.0.1934 which failed with "File validation failed" error, the second one would be Microsoft Onedrive which tries to install ver 22.238.1114.0002 which…