@import "/themes/withsecure/design/coveo/CoveoFullSearch.min.css"; @import "/themes/withsecure/design/headerfooter.css"; header .container, .top-header {display:flex; width: 100%;padding: 0;flex-direction: row;justify-content: space-between;} a#searchboxtoggle[data-toggle="collapse"] #displaysearch:before {content: "\f220";font-family: fsg-icon;font-size: 26px;color: #red;font-style:normal} a#searchboxtoggle[data-toggle="expand"] #displaysearch:before {content: "\f130";font-family: fsg-icon;font-size: 26px;color: #fff;font-style:normal} .header-searchbox {position: absolute;margin: 0;z-index: 30;width: 0;overflow: hidden;right: 30px;height: 53px; transition: .6s ease-in-out;} @media screen and (max-width: 370px){ .header-searchbox.expand {width: 300px;} } @media screen and (min-width:371px) and (max-width: 700px){ .header-searchbox.expand {width: 450px;} } @media screen and (min-width:701px) and (max-width: 991px){ .header-searchbox.expand {width: 450px;} } @media screen and (max-width: 991px){ a.Header-logo svg {margin-top:8px} .header-coveosearch { margin:auto;width: 60px;position: absolute;right: 0;height: 64px;} .header-searchbox {width: 0;overflow:hidden} .header-searchcontainer {position:absolute;margin:auto;top: 0;width: 60px;height: 62px;text-align: center;} .header-searchcontainer {padding-top: 6px;} .header-searchbox {position: absolute;margin: 0;z-index: 30;width: 0;overflow: hidden;right: 60px;top:0;height: 63px;} .bottom-header.display {width:100%} .searchPage .Hamburger {right:9px!important;left:unset!important} .searchPage .Hamburger-border {right:0!important;} } @media screen and (min-width: 992px){ header .row:nth-child(1) {position:absolute; top:0;height:52px} .bottom-header {margin-top:60px} .header-top-links {margin-left:auto} .header-searchcontainer {float:unset; margin:unset} .header-coveosearch {margin-top:8px;margin-right:30px;width: 10px;} .header-searchbox {top: -9px;} .header-searchbox.expand {width: 500px; min-height:200px} .searchboxtoggle {margin-top:0} .searchboxtoggle:hover {cursor:pointer} .searchboxtoggle:hover #displaysearch:before, .header-searchcontainer.expand .searchboxtoggle:hover #displaysearch:before {color: #c6ceff} .helpforum-dropdown:hover, .supportarticles-dropdown:hover {cursor: default;} .helpforum-dropdown a:hover {cursor: pointer;} .helpforum-dropdown a, .supportarticles-dropdown p {width: fit-content} .header-top-link.active::after, .header-top-link:hover::after {top:-5px} .helpforum-dropdown.active::after, .supportarticles-dropdown.active::after, .dropdowns > li:hover::after {top:7px} } @media screen and (min-width: 992px) and (orientation:landscape) { .top-header {width:98%;} } .btn { min-width: 100px; } .btn-inverse { color: #fff; border-color: #fff; background-color: #00000000; border-width: 1px; } .btn { display: inline-block; margin-bottom: 0; font-weight: 600; text-align: center; vertical-align: middle; touch-action: manipulation; cursor: pointer; background-image: none; border: 1px #00000000; line-height: .71; border-radius: 4px; -webkit-user-select: none; -moz-user-select: none; -ms-user-select: none; user-select: none; font-size: 14px; padding: 14px 15px; min-width: 114px; text-decoration: none; } .btn-lg, .btn { -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .btn { text-rendering: optimizeLegibility; -ms-font-feature-settings: "liga" 1,"kern" 1; font-feature-settings: "liga" 1,"kern" 1; font-variant-ligatures: normal; font-kerning: normal; } a { text-decoration: underline; } .cmp_footer { font-family: Archivo-Light; color: #bec3c8; font-size: 14px; font-weight: 300; line-height: 1.6em; letter-spacing: .03em; background-color: #001423; color: #fff; padding: 3em 0 2em 0; text-align: center; } @media (min-width: 992px) .cmp_footer__newsletter { grid-area: newsletter; margin-top: 2.5em; } .cmp_footer { font-family: Archivo; color: #bec3c8; font-size: 14px; font-weight: 300; line-height: 1.6em; letter-spacing: .03em; background-color: #001423; color: #fff; padding: 3em 0 2em 0; text-align: center; } .btn.btn-inverse.btn-outline { border: 1px solid #fff; }

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WithSecure Elements Agent or Client Security installation fails with error "conflicting Oneclient product already installed"

Issue:

Resolution:

This error indicates that either Elements Agent or Client Security has been previously installed on the computer. The uninstallation of the previous WithSecure product has left some leftover files on the computer which are conflicting with the new installation.

To resolve this issue:

Download the Oneclient-compatible uninstallation tool Support tools page.
Run the tool
Restart computer
Try the installation again

Article no: 000011403