Issue:
WithSecure Elements Agent, Business Suite Server/Client Security, or Countercept MDR installation fails with error "conflicting Oneclient product already installed"
Resolution:
This error indicates that a WithSecure Product has been previously installed on the computer. The uninstallation of the previous WithSecure product has left some leftover files on the computer which are conflicting with the new installation.
To resolve this issue:
- Download the Oneclient-compatible uninstallation tool Support tools page.
- Run the tool
- Restart computer
- Try the installation again
If you prefer to run the uninstallation silently, you can run the tool as follows:
WsUninstallationTool.exe --silent
Article no: 000011403