Issue:
Why is the Isolate device button missing from the device's information page in the Elements Endpoint Detection and Response portal ?
Resolution:
The Isolate device function in the Endpoint Detection and Response Portal is only available for EDR for Computers and for Servers host devices, which have the Elements Agent installed on the devices.
Business Suite Client Security and Server Security hosts with Rapid Detection and Response (RDR) do not have the option to isolate via the portal, but can be isolated using the Policy Manager Console Operations tab.
Article no: 000019141