Messaging Security Gateway (MSG) appliance is reporting the following alerts:
- crit eid.plinx.log.sel Battery ROMB Battery | Low | Asserted
- err eid.plinx.raid Raid is in Write-Through Mode, Performance will be degraded.
These alerts are related to the RAID battery relearning and are completely normal behaviour for the appliance.
Battery relearns occur every 90 days by Hardware default. During a battery relearn, the battery fully discharges and gains statistical information regarding its overall State of Health (SoH). When the battery charge drops below a charge threshold, the disk write-cache policy changes to Write-Through.
The battery will fully discharge, and when the disk write-cache policy changes to Write-Through, the Appliance RAID is degraded and performance is affected. Any changes to hardware or something that will trigger an asserted failure (such as ROMB Battery failed (since it's discharged entirely)), will generate a PPS alert.
As the battery recharges, the disk write-cache policy changes to Write-back. As this is the normal state of the hardware, the alerts will cease as the battery is operational and the SoH is good.
As this happens every 90 days for each appliance where a RAID Controller is present, you should expect to see these alerts reoccur regularly. If the appliance doesn't recover (can be expected to happen in a few hours), open a support ticket.
Article no: 000008712