Issue:
How to remove an Elements EPP for Computers or EPP for Servers device in the Elements Security Center? How to release a license?
Resolution:
You can remove devices from the Elements Security Center by following the steps below. Once a device has been removed from the Elements Security Center, the license it was using can be used on another device.
Note: Removing a device from the Endpoint Security Center's Devices page does not uninstall Elements Agent from the device. If you want to uninstall Elements Agent remotely and at the same time release the license, you can follow the instructions at the end of this article.
How to remove a device and blocks the device to register back:
- Log in to the Elements Security Center at https://elements.withsecure.com
- Select Environment
- Go to the Devices page
- Click on the white box on the left side of the device name, a menu will pop-up from the bottom
- Click on the Remove device button
- Leave the "Block device from returning" checkbox empty if you plan to reinstall Elements Agent to the device
- Tick the "Block device from returning" checkbox if you don't want the device to be able to reconnect to the portal
- Click Remove device
If you have ticked the "Block device from returning" and want to re-install Elements Agent on that device, you will need to restore the device from the block list.
To restore devices from block list:
- Log in to the Elements Security Center at https://elements.withsecure.com
- Select Environment
- Go to the Devices page
- Click on the three dots on the right side of the Devices title
- Click Manage removed devices
- Click on the three dots on the right side of the device that has Device State as blocked
- Click Activate device
How to remotely uninstall Elements Agent:
- Log in to the Elements Security Center at https://elements.withsecure.com
- Select Environment
- Go to the Devices page
- Select the device (a menu will appear from the bottom of the page)
- Click Uninstall > Uninstall device
Note: Remote uninstall operation is only available for Windows devices
Once the operation has gone through, Elements Agent will be uninstalled from the device and the device will be automatically removed from the Devices page and the license will be released.
Article no: 000004949