Issue: How to report a false positive or negative for Elements Collaboration Protection? Harmless website / link / webpage / attachment file blocked and email has been quarantined (false positive)Harmful website / link / webpage / attachment file has been allowed through (false negative)Resolution: If you suspect the detection to be a false positive or negative, submit the file or URL sample to our labs to have the detection corrected. How to proceed for the submissions is documented in our Help Guide page with the link to our labs page: Submitting a sampleIt usually takes our labs 24-48h to have the file or URL analyzed and have the detection corrected. The URL can also be reported directly from the Elements Collaboration Protection portal's Security alerts page. If the email is urgent and the cause for the quarantine is a possibly malicious URL, you can add the URL to Trusted websites by using these steps: Log in to the Elements Collaboration Protection portalGo to the Policies pageSelect a profile you want to editSelect the Exchange online > URL scanningScroll down to the Trusted websites section and enable itEnter the domain address in the Websites fieldClick Save