Product Announcements & Troubleshooting Extended Detection and Response Endpoint Protection

Elements Connector error "Connection to the update server has failed for address https://guts2.sp.f-secure.com"
Elements Endpoint Protection - DataGuard feature blocks Windows processes and applications installed in the Windows Users or AppData folder
Elements Endpoint Protection host device is not visible in the Elements Endpoint Protection portal
Failed login to Elements Security Center - Error Missing Authentication Token
How to automatically remove devices from the Elements Endpoint Protection portal with the Manage automatic deletion feature?
How to create a DeepGuard exclusion for Elements Endpoint Protection?
How to remove a device in the Elements Security Center?
How to create or generate a WSDIAG diagnostics file on a Windows computer?
What is the difference between "move to blocklist" and "remove permanently" after clicking remove device on the Elements Endpoint Protection Portal?
Wrong username or password error when trying to login to my account in Elements Security Center portal

Scanning big folders does not disinfect found malware if scanning is interrupted

Symptoms

When you are scanning big folders and the scanning is interrupted, the found malware is not disinfected.

Diagnosis

When a manual scanning task that was started from Web Console is interrupted, the preconfigured actions may not take place for detected malware or spyware items.

Solution

You need to run the manual scanning again and wait until it is completed for the actions to take place.