Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

Recipients are not listed for quarantined attachments that are blocked in real-time

Recipients are not listed for quarantined attachments that are blocked in real-time

Symptoms

Recipients are not listed for quarantined attachments that are blocked in real-time.

Diagnosis

If malicious or disallowed attachments are blocked during real-time scanning in the Exchange store, they are listed in the Quarantine Query without the name of the corresponding recipient mailbox where they have been blocked.

Solution

The information about the mailbox, which contains the malicious or disallowed attachment, can be found in the product alerts.