Product Troubleshooting WithSecure Elements Endpoint Protection

WithSecure Technical Support Engineer Elements portal access during a support request
error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Security Events reported User name does not reflect what is reported in the Windows Event viewer
OfficeClickToRun.exe was blocked from changing the "withsecure process"
Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
No test report sent when Security Events source is used for Elements Email notification and report
EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Wrong username or password error when trying to login to my account in Elements Security Center portal
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center

How to renew an F-Secure Elements subscription?

Issue:

How to renew an F-Secure Elements subscription?

Elements EPP for Computers
Elements EPP for Servers
Elements EDR for Computers
Elements EDR for Servers
Elements EPP for Mobiles (Mobile Protection)

Resolution:

If you are an end-customer and have a question related to corporate product renewal, modification or cancellation, contact your F-Secure reseller. An F-Secure reseller partner can renew, modify and cancel PSB subscriptions.

If you are a reseller partner and you need sales-related help, you can be in touch with your F-Secure Sales contact. In the event you are unable to reach them, you can email Order Services directly or submit a support request through the Partner Portal.

Article no: 000001347