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When trying to create a new Elements administrator user account in the management portal, admin receives error "the email address is already in use"
Issue: When trying to create a new Elements administrator user account, the management portal gives the error message informing that email address is already in use even though the account is not listed on the Security Administrators or Endpoint Protection Accounts tabs in the Elements portal's Management > Organization…
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What is the difference between "move to blocklist" and "remove permanently" after clicking remove device on the Elements Endpoint Protection Portal?
Issue: What is the difference between Move to blocklist and Remove permanently after clicking Remove device on the Endpoint Protection portal devices page? Resolution: Move to blocklist: Moves the device to the blocklist. The license will be released and even if the Elements Agent (EPP for Computers or EPP for Servers) is…
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WithSecure Elements Agent shows a notification to restart the computer after receiving a critical update
Issue: WithSecure Elements Agent (Elements EPP for Computers or EPP for Servers) user interface displays the following message: "Restart required. WithSecure Elements EPP for Computers received a critical update. To keep you up to date, restart your computer". The message remains despite me restarting the computer a few…
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Importing an WithSecure Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Security Center
Issue: How can I import a Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Endpoint Protection Portal? Resolution: You can follow the steps below to export the WithSecure Client Security 14.x or 15.x host policy using the Policy Manager Console: * Log in to the Policy Manager Console *…
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When trying to create an offline MSI installer for Elements Endpoint Protection using the FSMSI tool, user receives error: "FsMsiTool is not recognized as an internal or external command."
Issue: When trying to create an offline MSI installer for WithSecure Elements EPP for Computers or for Servers using the FSMSI tool, user receives error: "FsMsiTool is not recognized as an internal or external command." Resolution: You have to execute the FSMSI tool command from the directory where the tool is saved to or…
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Unable to install Elements Agent due to .NET Framework 4.7.2 dependency
Issue: * Unable to install Elements Agent (Elements Endpoint Protection Agent) due to .NET Framework 4.7.2 dependency. This affects multiple operating-systems, including Windows 7, 8 and Windows 10 and Windows Server. * This can trigger the error: NET Framework of version 4.7.2 or greater is not installed - msi error…
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How do I download and install WithSecure Elements Endpoint Protection products?
Issue: How can I download and install Elements Endpoint Protection products: * Elements EPP for Computers (Windows, Mac OS) * Elements EPP for Servers (Windows, Linux) Resolution: Follow the steps below to download and install WithSecure Elements Endpoint Protection products: * Log in to the Elements Security…
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Unable to import multiple mobile devices from CSV-file to Elements Endpoint Protection portal
Issue: I get the following error: "failed to invite multiple devices via CSV file!", when trying to invite multiple devices to Elements Endpoint Protection portal for Elements EPP for Mobiles (Mobile protection). Resolution: Make sure you are importing the details in the following CSV format: <owner email>;<owner last…
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Elements Agent shows "could not verify the subscription code" error during installation
Issue: As a user enters the subscription key during installation of Elements Agent , they receive an error message saying "Could not verify the subscription code. Try again later". Subscription key can be for any of the following Elements products: * Elements Endpoint Protection (EPP for Computers and EPP for Servers) *…
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Connection Control banner showing to all users on an RDS or Terminal Server when the feature is enabled with Elements EPP for Servers
Issue: When running WithSecure Elements EPP for Servers on an Microsoft RDS server, where multi user can login to this RDS host, WithSecure Connection Control banner is shown for all users on the RDS host WithSecure Connection Control banner prompts all connected users when one user goes to a banking web page, with the…