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How to block or allow websites with the Elements Endpoint Protection Browsing protection feature?
Issue: How to block or allow (exclude) websites with the Elements Endpoint Protection Browsing protection feature, Can it also be done using the local WithSecure client user interface without having to do so from the Elements Endpoint Protection portal? Resolution: Follow the steps below to either block a website or allow…
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Elements Endpoint Protection Software Updater is showing "Excluded from automatic installation" for Critical Updates that are not excluded in Profiles
Issue: I have an issue with Elements Endpoint Protection (EPP for Computers or EPP for Servers) Software Updater, where one or more updates are not auto-updating due to the status "Excluded from the automatic installation", even though these updates are not excluded in the Software Updater list of the profile that…
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Remove permanently button grayed out when multiple devices are selected in the Elements Endpoint Protection Portal Devices list
Issue: When multiple devices have been selected in the Elements Endpoint Protection Portal Devices list, only Move to blocklist can be selected while Remove permanently has been grayed out. Resolution: This is by design. The Move to blocklist will remove the device from the list, release the license and move the device to…
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Devices installed with Elements Endpoint Protection products are not appearing in the Endpoint Protection Portal Devices page when installed using MSI installer
Issue: When an administrator installs Elements Agent (EPP for Computers or for Servers) using .msi installer, the devices are not listed in the Elements Endpoint Protection portal Devices page. Resolution: There can be several reasons why the installation does not appear in the portal. * Elements Agent has not been…
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How to exclude a file or folder from Real-Time Scanning or DeepGuard for Elements Endpoint Protection?
Issue: How to create a Real-Time Scanning or DeepGuard exclusion for a file or folder for Elements Endpoint Protection (EPP for Computers or EPP for Servers) when the SHA-1 of the application changes with each update? Resolution: You can exclude a file or folder from all security measures by following these steps: * Log in…
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How to install Elements Mobile Protection to Android or Apple iOS mobile devices?
Issue: How to install Elements Mobile Protection to Android or Apple iOS mobile devices from the Elements Endpoint Protection portal? Resolution: Follow the steps below to send Elements Mobile Protection installation email to Android or Apple iOS devices: * Log in to the Elements Security Center:…
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Slowness is caused in several devices if both Box application and WithSecure Elements Endpoint Protection for Computers are installed.
Issue: Several devices become slow if both Box application and EPP for Computers are installed. The issue has started since 1/28, when Box new version 2.25.304 were applied. If Box application is stopped, the issue is solved. If EPP for Computers is uninstalled or disabled, the issue doesn't happen. OS restart doesn't…
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Will WithSecure products for Mac support Apple M1 chip processor?
Issue: Will WithSecure products for Mac support Apple M1 chip processor? Resolution: Yes, WithSecure™ Elements EDR and EPP for Mac product support Apple Silicon with Element Agent 22.3.45064 and onwards. More information in this community article: https://community.withsecure.com/discussion/comment/129345/#Comment_129345…
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Elements Endpoint Protection company account sees profiles belonging to other companies
Issue: We are a solution provider and have noticed that Elements Endpoint Protection settings profiles created for specific customers are visible to the administrators belonging to other companies we manage. How can we see who has the rights to which profiles, and what can be done about administrators seeing profiles…
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Tamper Protection on Windows– Enabled by default
Tamper Protection, a feature in WithSecure Elements Endpoint Protection for Windows, protects the most important parts of the product from malicious tampering. For example, with Tamper Protection enabled, it’s not possible to stop the background services needed to protect the device. Until now, Tamper Protection has been…