How do I exclude files and folders from Deepguard, if the files are located in the network drive?

Issue:

DeepGuard blocks the application. This was determined to be a high-risk application by system control heuristics.
After the file SHA-1 hash and file path is excluded in WithSecureClient Security 13.x/14.x/15.x, Deepguard continues to block the application

Resolution:

You can exclude the network drivers from being scanned, by doing the following:

Log in to Policy Manager Console
Click on the Settings tab
Click on Advanced View
Navigate to F-Secure DeepGuard
Click Settings
Click Excluded applications and enter the exclusion in UNC format, E.g. '\\servername\share\folder\to\the\app.exe'

If this location is also mapped to a drive letter (N:\), you would need to add another exclusion must in the mapped format:
e.g. N:\folder\to\the\app.exe

Both formats are needed, as mapped network drives are user-specific, settings and DeepGuard can't automatically do the user based drive letter mapping. Folder based exclusions on network drives are also supported.

Refer to the screenshot below when creating the exclusions:

Article no: 000005580