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Software Updater detects updates that have already been applied, and repeatedly requests for restarts

Issue:

The Software Updater feature in Elements Endpoint Protection and Business Suite Client Security detects several updates as missing even if they have already been installed. After each installation attempt the product shows a restart or reboot request.

Resolution:

This issue needs to be investigated by WithSecure Support. Please enable debug logging and reproduce the issue. Then collect a Wsdiag diagnostic file and attach it to a support case:

1. Open the WithSecure Client user interface on a device
2. Open Settings
3. Go to the Support page
4. Enable "Debug logging helps customer support to analyze issues....")
5. Reproduce the issue
6. Generate new WSDIAG log file by running the WithSecure Support Tool found in the Windows Start Menu
7. Disable Debug (recommended to avoid performance issues)

Article no: 000005052