Documentation Updates - 11 November 2024

LiselotteP

Listed below are the latest updates to the WithSecure knowledge base:

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New articles:

WithSecure Ideas Platform Migration

Guide to WithSecure Ideas for New Community Users

Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?

Wrong username or password error when trying to login to my account in Elements Security Center portal

EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)

How to schedule Business Suite Software Updater to install updates automatically to Client Security and Server Security devices?

Elements IAM administrator role available in self-registration

Unable to delete, modify or edit Elements Collaboration Protection policy due to it being read-only or having public visibility

Error: "The management group cannot be found" when deploying Elements Identity Security for Entra ID

September 2024

New Feature: Federated Single Sign-On is now available for WithSecure Elements

No test report sent when Security Events source is used for Elements Email notification and report

Elements Vulnerability Management product section missing in the Elements Security Center

"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319

New API feature: Checking the latest versions of product databases

Maintenance Break: Elements Collaboration Protection – 12th November 2024 / 17.00 UTC

Luminen: Your chance to provide feedback and improve the service

How can a partner or end-customer get admin rights so that they can access Elements Exposure Management

Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule

Elements IAM administrator role – Existing administrators can claim the new role

XDR Response Actions – Now available on Mac and Linux

Updated articles:

WITHSECURE BUSINESS SUITE

What is Software Updater?

What updates channels are needed for WithSecure clients in a closed environment?

"Authorization failed because the specified user credentials are invalid" error message when logging in to Policy Manager Console

How can I exclude certain update from Software Updater in Policy Manager?

Policy Manager Console 15.30 could not launch on a computer with NonVisual Desktop Access (NVDA) screen reader installed

How to upgrade WithSecure Client Security or Server Security using the Policy Manager Console?

How to schedule Business Suite Software Updater to install updates automatically to Client Security and Server Security devices?

"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319

WITHSECURE BUSINESS SUITE ANNOUNCEMENTS

Network addresses for WithSecure on-premise products

WithSecure download server maintenance - 07 November 2023 / 3:00 (UTC)

IMPORTANT INFORMATION – End of Support for old versions of on-premises products

WITHSECURE ELEMENTS ANNOUNCEMENTS

Release Announcement: New WithSecure client for macOS

Exposure Management: Attack Path Simulation – Looking at your environment with an attacker’s eyes

WithSecure Elements and F-Secure branded clients – End of support 2024-12-31

WITHSECURE ELEMENTS COLLABORATION PROTECTION

Unable to delete, modify or edit Elements Collaboration Protection policy due to it being read-only or having public visibility

WITHSECURE ELEMENTS ENDPOINT DETECTION AND RESPONSE

How to test the Elements Endpoint Detection and Response sensors?

WITHSECURE ELEMENTS ENDPOINT PROTECTION

How to make a request for a remote WSDIAG for WithSecure Elements Endpoint Protection products

How to change the subscription key of Elements Endpoint Protection Agent via the portal or locally on the device?

How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account if the mobile device with the authentication application has been lost

Elements Endpoint Protection Web traffic scanning (Advanced Network Protection) is blocking or slowing down HTTP connections to an internal server, URL or of an application

Elements Agent shows "could not verify the subscription code" error during installation

Installing Elements EPP for Servers in persistent mode on Citrix servers

The message "Policy does not require the password" is seen next to the user properties under the device status in the Elements Security Center

Elements Endpoint Protection is unable to remove the infection found inside an archive automatically, no action was taken

No test report sent when Security Events source is used for Elements Email notification and report

Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule

WITHSECURE ELEMENTS EXPOSURE MANAGEMENT

How can a partner or end-customer get admin rights so that they can access Elements Exposure Management

WITHSECURE ELEMENTS IDENTITY SECURITY FOR INTRA ID

Error: "The management group cannot be found" when deploying Elements Identity Security for Entra ID

WithSecure Elements Vulnerability Management

When requesting a scan node license in Elements Vulnerability Management Portal, the error "number of allowed scan node licenses has been reached" is displayed.

How to create WithSecure Elements Vulnerability Management API keys for authentication

COMMON TOPICS

How do I create an FSDIAG file on Linux systems?

Client Security failed to download definition updates from Policy Manager Proxy and Policy Manager Server with "certificate expired" and "untrusted root ca" errors.

Performance issues caused by WithSecure endpoint products

Infected by ransomware

Getting an error of "Your login to WithSecure™ Partner Portal failed." when logging into Partner Portal

How to add a user to the Partner Portal for e-Ordering and etc?

OTHER WITHSECURE ANNOUNCEMENTS

Network Addresses for WithSecure Countercept

Support Status: Windows 8/8.1

WithSecure™ is refreshing its Terms of Use for our products and services

Major Capricorn update for Endpoint Protection

Important Reminder: ALL Protection for F-Secure branded B2B products ends completely on December 31st 2024