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Here's a handy guide to help you kick-start your journey with the WithSecure Community: Community tour - Take a quick tour to get familiar with the place. Community FAQs - Find answers to your questions here. Ask a question - If you're curious, don't hesitate to ask! Bookmark a discussion - Save interesting conversations…
How to Follow a Product Category in WithSecure Community WithSecure Community now offers the feature to follow a category. By following a category, you'll receive notifications and updates on discussions within that specific category. Here's how you can do it: Why Follow a Category? Following a category allows you to keep…
Customize Notification Settings You can customize your notification settings from your profile. 📝 NOTE: The screenshots and instructions in this section are from a desktop view of the Community. Connect with the Community Team if you have any additional questions about adjusting your notification settings. 1. Select Edit…
WithSecure Community members now have the ability to bookmark a discussion thread so that you will never lose site of responses to your questions! Why Bookmark a Discussion? The discussions forum is a collaborative space to post questions, read and reply to threads, and share thoughts about your experience with WithSecure…
What are discussions all about? The Discussions forum is a collaboration area to post, read and reply to threads on different topics, share thoughts about your experience with WithSecure, ask questions, share files, or learn with your peers to transform the way the world learns! Who can access discussions? Being a…
How do I register for this WithSecure Community? Registering is quick and easy! A few clicks and you'll be all set! From the homepage, you will find a 'Register' bottom on the top right. The WithSecure Community uses the Business Account. If you already have a Business Account (e.g., for the Elements Security Center), you…
Welcome! On behalf of the WithSecure Community, I’d like to extend a warm welcome to all of you to our ever evolving and growing Community. What's in this new Community? Discussions (aka our Help Forum) Updated documentation for WithSecure solutions (Troubleshooting articles) 📝NOTE: Access these resources through single…
Welcome to WithSecure's Community platform! This space is for our members, customers, partners, and users to connect, collaborate, troubleshoot, and exchange insights. Please read and follow the Community Guidelines below to maintain a respectful and inclusive environment. WithSecure may modify these guidelines, and your…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Update: Removed all F-Secure.com addresses. These are no longer available, and all customers and partners should use the new addresses. For most customers, WithSecure Elements products will function correctly without needing to know which servers the products connect to. However, some administrators tightly control which…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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